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I had some trouble with this app after not using it for a long time. I contacted customer service through the chat feature. Shafta was able to help me figure out what was wrong and correct it. I love having the chat feature and being able to contact someone right away for help. Thank you Shafta for your help.
Thank you for your 5* review - it means the world to us!
So glad Shafta was able to help you correct the issue!
Always here for you 🖤
Avraham | Customer Success
Great app for those who want to save time editing product promo videos, or those who don't have experience in editing.
Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme.
When I encountered problems with my subscription, Avraham was a big help in solving the issue.
Thank you for your 5* review - it means the world to us!
Always here for you 🖤
Avraham | Customer Success
Minta customer support is the best. After the free trial period, I have been charged for the yearly plan without noticing But I wanted the monthly plan. I contacted the support team and they responded by email immediately and did their best to help me and connect me with Jordan Customer Care Supervisor who did everything to fulfill my needs and ensure that I have an excellent experience with Minta. Thank you all Minta Team, I wish more businesses were like you guys.
Thank you for your 5* review - it means the world to us!
Glad you are enjoying! It was a pleasure helping you, S.
Always here for you 🖤
Jordan | Customer Care
Update Avraham, Customer Success Director reached out to me to offer resolution to give me two months trial and refund me my money back. Hopefully, everything goes well time around.
Hi
We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that someone is upset with our app! I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this?
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
just got off chat with agent Alex! dude knows his stuff and provided great info and had all the answers to my questions! Put my mind at Ease!
I just spoke with Ash and I can say minta agents are very supportive! i would like to also give props to Shafta - she was very helpful with clarity! great job again minta staff!
Thank you for your 5* review - it means the world to us!
So happy to hear that Alex assisted you so effectively!
Always here for you 🖤
Jordan | Customer Care
5 STARS. I had a small issue at 1st. Avrham set up a video meeting to discuss my issue and resolved it immediately. I love using the service. It gets my store alot of views. I would suggest it for anyone struggling with sales.
Hi R
Thanks for your thoughts and sorry that you had some issues with payments - this is totally not we want your experience to be like!
I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!
I really want to solve these issues for you.
Avraham | Customer Success Director
So far so good. I've learned a little bit working with Minta and would love to see how far I can take this.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support.
Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.
Hi there
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
An amazing new AI tool that creates videos from still images and posts to platforms ... it's great! Saves a LOT of time and is very convenient. And the Chat customer service is very good. HOWEVER ... for beginners like me, I'd appreciate easy tutorials: 1) Explain how the posting balance works and how to best budget the 70 posts per month, 2) How to save Drafts and Post when ready, 3) How to organize videos instead of going to Recents for all of them, 4) How to avoid multitple copies of videos every time a new revision is made (perhaps save only the last version), 5) How to add music to recommended AI generated videos so they don't post without sound,6) How to upgrade my Plan without having to wait a full year to do this, 7) Remove Shopify from the list of Platforms available to post to because it doesn't work. These are the questions I have. Thanks for a great app!
Thank you for your 5* review - it means the world to us!
Glad you are enjoying!
Always here for you 🖤
Jordan | Customer Care
Having a hard time changing the text on the creatives on my tablet. But, other than that, so far I like it! But, I will have a update once I run it for a week and see if I see a change in sales on my site.
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏
Wanting to help!
Jordan | Customer Care