Rezensionen (1.005)

Gesamtbewertung
4,6
Anzahl pro Bewertungsstufe
  • 84 % der Bewertungen sind 5 Sterne
  • 10 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
26. August 2024

The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.

Soft Scents
Vereinigte Staaten
Etwa 2 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 28. August 2024

Hi

We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that my team's support is bad. I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this?

We're here to help and ensure you have a great experience with Minta!

Best regards

Avraham
Customer Success Director

26. August 2024

I think it is great just that the prices are too high i guess. i really had a great time using Minta though

ELLOT
Südafrika
Etwa 2 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 28. August 2024

Thank you for the 4-star rating!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏

In respect of pricing, if you compare our multi-purpose app to many other more discrete apps, you'll find that to have an individual solution for each would work out far more expensive, often $500 per month. Our solution can be FREE up to 5 videos, or at most $55pm for our top plan on a monthly basis. We believe this is unmatched in the market.

Happy to discuss further by email / via live chat - care@reconvert.com

Wanting to help!

Jordan | Customer Care

10. Dezember 2024

Statt stundenlangem Suchen von Vorlagen dauert das Posting jetzt nur Sekunden. Die Vorlagen sind auch sehr gut.

Fancy the Night
Österreich
6 tage mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 12. Dezember 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

10. Juli 2024

Ash clarified the disconnect/reconnect steps for me and was very helpful, and attentive, and ensured all was working properly. It has helped to ease my frustration! Thanks again!

Kish Skin Therapy
Vereinigte Staaten
6 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 14. Juli 2024

Thank you for your 5* review - it means the world to us!

Glad Ash was able to assist!

Always here for you 🖤

Jordan | Customer Care

6. März 2024

maaaaaaaannnnn i am loving this. save more than half the time on also everything. i love it. one little issue but if could be me not figured out yet but i will.

The Explore Finds
Vereinigte Staaten
Etwa 2 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 18. April 2024

Thank you for your 5* review - it means the world to us!

Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be!

Always here for you 🖤

Jordan | Customer Care

8. Mai 2024

Minta videos are beautiful, but the app has glitches. Support is good, but we spent a lot of time communicating with them trying to get these glitches fixed. Types of glitches: edits would not take. We would edit the videos prior to scheduling, and the edits would not show when posted. Scheduling would not work. We would schedule, and these would show on the planner but never post. Our settings were set up correctly. Finally though, although we paid for a full year in September twice our account has been moved back to free status - this time instead of asking for our subscription back or a refund (which they won't give) and going back and forth about the glitches we un installed and are calling this a business loss.

Astrologychick
Vereinigte Staaten
8 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 12. Mai 2024

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

I've reached out to you privately, could you come back to me please?😊

Best

Avraham | Customer Care

28. Oktober 2024

Bis jetzt gefällt mir sehr gut:)

BaryWoll
Deutschland
11 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 6. November 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

10. Juni 2024

SO far the easiest app i have found to use . and you can set up auto post so it will post for you on whatever day and platform you pick.You can create what products and what date and time to post it so you can have time for other things,

mikeand2sons
Vereinigte Staaten
Etwa 2 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 11. Juni 2024

Thank you for your 5* review - it means the world to us!

Was there anyone in particular who helped you!? We'd love to hear! We love your feedback - support@withminta.com

Always here for you 🖤

Jordan | Customer Care

28. August 2024

Was friendly and help me with everything I needed!

Ethereal Beauty LLC
Vereinigte Staaten
18 tage mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 29. August 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

16. Juli 2024

Love that there’s an app to help me create videos, dislike that the app will randomly crash it’s hard to see all my products as well when selecting to create videos. Has great potential just a lot of little kinks that needs to be worked out.

Luna Haru
Vereinigte Staaten
7 monate mit der App
Minta Auto Post Videos by ReConvert hat geantwortet 17. Juli 2024

Thank you for your feedback!

I've popped you a DM and an email to follow up, could you come back to me?

Best wishes!

Avraham | Customer Success