Reseñas (930)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 24 de julio de 2024

Make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for.
*Edit: after getting forwarded to a supervisor the charges were reversed. Sounds like there was a bug that's since been fixed.

Vancouver Island in a Box!
Canadá
Minta Auto Post Videos by ReConvert respondió 15 de julio de 2024

Hi F,

I'm sorry for any confusion and inconvenience you experienced. To clarify, our support team did indeed process a full refund for all charges during the period in question after your concerns were raised.

We strive to provide transparency and are always here to help clarify any charges or issues you may encounter.

Thank you for your understanding.

Best regards,

Jordan
Customer Care Supervisor
Minta

8 de mayo de 2024

Minta videos are beautiful, but the app has glitches. Support is good, but we spent a lot of time communicating with them trying to get these glitches fixed. Types of glitches: edits would not take. We would edit the videos prior to scheduling, and the edits would not show when posted. Scheduling would not work. We would schedule, and these would show on the planner but never post. Our settings were set up correctly. Finally though, although we paid for a full year in September twice our account has been moved back to free status - this time instead of asking for our subscription back or a refund (which they won't give) and going back and forth about the glitches we un installed and are calling this a business loss.

Astrologychick
Estados Unidos
8 meses usando la aplicación
Minta Auto Post Videos by ReConvert respondió 12 de mayo de 2024

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

I've reached out to you privately, could you come back to me please?😊

Best

Avraham | Customer Care

Fecha de modificación: 13 de marzo de 2024

Response time is very slow. It takes hours just for a simple response. Not sure if anyone works there. Still waiting on a response from earlier in the day.

Starz Boutique
Estados Unidos
Alrededor de 2 años usando la aplicación
Minta Auto Post Videos by ReConvert respondió 17 de diciembre de 2023

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.

Your input truly makes a difference! 😊

Best

Jordan | Customer Care

13 de marzo de 2022

I couldn make it posting any videos , maybe upgrade version is better but cant trust cz the video coulnd open

Latina_Styles
Australia
Alrededor de 1 año usando la aplicación
Minta Auto Post Videos by ReConvert respondió 15 de marzo de 2022

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.

Your input truly makes a difference! 😊

Best

Jordan | Customer Care

21 de marzo de 2022

Minta Make it not easy to cancel subscription. I Experienced technical issues publishing some products during free trial. I decided to end the service and not continue. Two months later , it come to my surprise that Minta is still charging me for their service even though I did not use it at all and did not renew it. Contact their service and never got my money back. Charge dispute is my next move ...

Wovencraftco
Estados Unidos
3 meses usando la aplicación
Minta Auto Post Videos by ReConvert respondió 24 de marzo de 2022

Update:

Hi there, Minta was acquired by ReConvert,

I would like to fix your experience, please get back to me to eric@reconvert.io and I promise moving forward we'll do our best to give you the best possible experience.

Looking forward to hearing from you,

Eric | Minta & ReConvert CEO

23 de septiembre de 2022

The app is unreliable, buggy and not worth the investment. Problems with hashtags, Instagram sync issues and poor customer service make it an awful waste of time for small business owners trying to juggle marketing, customer service, business development and a host of things claiming our time. Good idea, bad execution.

Actively Amazing
Estados Unidos
4 días usando la aplicación
Minta Auto Post Videos by ReConvert respondió 11 de noviembre de 2022

We are sorry you didn't get to experience Minta and its valuable features. We have support here to help with onboarding and to get you going properly. It sounds like the issues you mentioned were some simple setup issues which we have tutorials for and we will even walk you through it live if you are experiencing any issues.

Fecha de modificación: 12 de noviembre de 2020

The videos are cute but they definitely do NOT use AI to find your best sellers. Some of these videos are showing items that are on draft status and haven't even been manufactured or sold yet. Defeats the whole purpose of this app. Disappointing.

Crimson and Clover Studio
Estados Unidos
3 días usando la aplicación
Minta Auto Post Videos by ReConvert respondió 3 de enero de 2021

Update:

Hi there, Minta was acquired by ReConvert,

I would like to fix your experience, please get back to me to eric@reconvert.io and I promise moving forward we'll do our best to give you the best possible experience.

Looking forward to hearing from you,

Eric | Minta & ReConvert CEO