Minta Social Videos Auto Post

Minta videos are beautiful, but the app has glitches. Support is good, but we spent a lot of time communicating with them trying to get these glitches fixed. Types of glitches: edits would not take. We would edit the videos prior to scheduling, and the edits would not show when posted. Scheduling would not work. We would schedule, and these would show on the planner but never post. Our settings were set up correctly. Finally though, although we paid for a full year in September twice our account has been moved back to free status - this time instead of asking for our subscription back or a refund (which they won't give) and going back and forth about the glitches we un installed and are calling this a business loss.

Sent a chat to Minta and I instantly received a reply back from Shafta. I was very happy how quick of a response I received. The error seemed to be my own and not Minta. I have to say I really like what they've done with all the products and the video designs, awesome and looks fantastic!

UPDATE:
Had to get a hold of the team chat due to product and vides not matching. I was able to chat with Alex, and he was patient, helpful and very quick. He also gave me instructions on what I would or could do on my end, and crossing my fingers. Thanks, Alex!!

I Love working with Ashley, she is so helpful, and can always be counted on. In fact the entire team gives Stellar Customer Service.

Good app. I used to use it, but the price was a bit too high; now they have a more economical plan for new stores.

The customer service is on point. I worked with Ashley, who resolved my issue quickly.

I'm updating my review.

It's a terrible app. I'm deleting it within my subscription period because it is a waste of $$. Definitely buy a competitor AI programs. Some of them create fantastic videos, this does not.

Old review

I initially left a negative review but had misunderstood my order.

Avraham was fantastic in resolving my queries. He is an asset to the company (and is I'm sure not being paid enough).

Thanks Avraham, and apologies to the customer service team for any inconvenience caused.

i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post

It would be better if you could edit where the fonts are placed in the videos that are automatically created. I am not sure we can call them videos vers a slideshow with music. They do a decent job but I am afraid that many of the auto created content makes my product look cheap because some of the templates look like they were made in Microsoft vs trying to create a premium brand template.

I love the fact I can make quick ads and that you can carry on making and posting ads for me when I'm busy doing other things.

I would still like to be able to upload my own music.

I have had my ups and downs with Minta. However, I must say that they are the most consistent social media posting app you will find on Shopify. I have tried them ALL!!

Hervorragender Support – Schnell, Freundlich & Kompetent!

Ich bin absolut begeistert vom Support-Team bei Minta! Von Anfang an wurde ich freundlich und professionell betreut. Meine Anfrage wurde schnell beantwortet, und Shafta hat sich wirklich die Zeit genommen, mein Problem zu verstehen und eine passende Lösung zu finden

Besonders beeindruckt hat mich die schnelle Reaktionszeit und die unkomplizierte Kommunikation. Egal ob per E-Mail oder Chat – ich habe immer das Gefühl gehabt, dass sie genau weiß wo es beim mir hakt.

So stellt man sich den perfekten Kundenservice vor! Vielen Dank an das Team von Minta – macht weiter so!