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This app is buggy and currently after paying for a year subscription, I am waiting days and weeks for them to resolve technical issues with my account not being able to AutoPost to socials. Plus the misspellings and grammar on the videos is horrendous. I have 94 posts queued and only 3 have posted out of my 150 limit. They won't fix and they won't refund or credit for not being able to use the app.
Hi there S
Sorry to hear you've been experiencing issues with the Minta app.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Will not recommend this app if you don't want to deal with constant issues this app has. I was using paid version. The support team will respond in timeless manner but do nothing to solve the problem. I was trying autopost but the app wasn't working. I gave up after dealing with the issue for 4 days and getting no support.Save your money.
Hi there F
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
I wish I could use the app but Impossible to save the texts in French too bad. you have to think about being able to save the templates
Hey There, we have both options. Would you like to schedule a video call? We will show you everything, Email support@withminta.com.
I would give this app a zero score on how they handled the issues with their auto-post. It stopped working back in April on some apps, but not others. They continued to charge me for months the $55 dollar fee. They have now since changed the fee table by taking away the free option. They offered us a credit and suggested that we download the videos and post ourselves! We asked for a refund, they issued a credit and then took it away. We asked for a refund, they claimed to have issued on but never did. This went on for 7 month that they kept charging our account. Still no refund and Still no credits and Still No Video Access. Terrible business, terrible waste of money, especially for small businesses, terrible customer service.
Thank you for your feedback! With Minta our goal is to automate as much video and image content for you as possible versus DIY editors which take way too much time and prevent you from being able to post consistently multiple times a day to all of your social channels since that would pretty much be a full time job. Minta makes it possible without you having to do anything, just link your store and go.
Except they did chargee even though I cancelled my Free Trial!! Haven't done anything about it!! The Adds themselves are great just shitty billing.
Hi there, I've been trying to reach out to you in order to handle the refund but I couldn't get an answer, would you please get back to me by email at eric@reconvert.io?
Looking forward to solving this for you :)
Eric | Minta & ReConvert CEO
I used this app for less than 2 months, they charged me for the whole year, then this app stopped working, it simply no longer allows me to schedule any post, I wrote to the customer service integrated with the app and they have not contacted me for more than one week and they told me to try to pause and restart the post, but nothing works, it's a scam, nobody can really help you!! The worst thing is that they are prepared to take your next $248 automatically! If you cancel this, they automatically delete your membership and leave you completely robbed and without the possibility of anything!
Hi there, unfortunately, your store is closed and we have no way of reaching out to you.
Minta has a new team and we would love to help you out and solve whatever issue you may have with the app or the billing.
Please reach out to me to eric@reconvert.io and let's get it solved together,
Looking forward to hearing from you,
Eric | ReConvert & Minta CEO
No music choice. No text font choice. Your text on my video isn’t centered. Not a good app. I might as well just do it myself!! I’m my vllo video app smh or Canva
Hi, thank for honest review. Actually we do have all those features. If you would like we can schedule a 30 min call to show you the stuff you missed
If I could rate 0 stars I would. I had the worst experience ever with Minta. I only wanted there free 7 day trial. I accidentally forgot to cancel before the 7 day trial was over. It was a complete nightmare trying to explain to Shopify billing that I no longer had Minta yearly subscription and that I cancelled it. It was even harder to get someone to help me from Minta to get my Shopify bill fixed and it's still not even fixed. Shopify billing said it needed approval from Minta to get the bill removed and than Minta says that Shopify is the only one to remove the bill. It's been a nonstop back and forth between them about my bill. My store was going to be frozen because of them both. I ended up feeling like I was forced to pay for a yearly subscription that I didn't even want nor did I even have. I still have the Minta free version and don't have there yearly subscription in there app. I feel completely ripped off and I feel like I have been taken advantage of. I feel like this Minta app will take you for your money don't walk from this app. You need to run and do not I repeat go for there free trial. You don't want to be in a situation that I am in right now worst experience ever I tell you
Hi, sorry for that. Both as you mentioned, Shopify send minta the money only after 45 days of your payment. Only then we can make the redound. So please be patient and everything will be fixed.
Would Give zero stars if I could. Not worth your time or money. The videos are poor and mediocre, will not give you ads that are competitive with todays social media platforms. Also way to expensive, when you could pay a professional for way better content. Customer service is useless.
Hi there S
Sorry to hear you've been experiencing issues with the Minta app.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Extremely the worst customer service. I was charged twice and never authorized this beware because they will not refund you.
Hi there, unfortunately, your store is closed and we have no way of reaching out to you.
Minta has a new team and we would love to help you out and solve whatever issue you may have with the app or the billing.
Please reach out to me to eric@reconvert.io and let's get it solved together,
Looking forward to hearing from you,
Eric | ReConvert & Minta CEO