Minta Auto Social Media Videos , 587 avaliações
Except they did chargee even though I cancelled my Free Trial!! Haven't done anything about it!! The Adds themselves are great just shitty billing
Except they did chargee even though I cancelled my Free Trial!! Haven't done anything about it!! The Adds themselves are great just shitty billing.
Worst customer support I have seen in a very very long time. Having issues with the App? Don't expect hearing from anybody from the so called 'support'. They just leave you hanging. And I'm on the paid plan. Paying for an app with no support? No thanks. Avoid it.
Hi there, thank you for your honest review.
We (ReConvert) just acquired Minta and I can assure you this will never happen again, as you can see on ReConvert app page, we're all about support.
Please get back to me at eric@reconvert.io and I promise to personally help with everything I can. Fixes might not happen in a single day but I promise we'll be with you along the way until you get the product you deserve.
Please give us another chance, I promise we won't disappoint you,
Eric | Minta's CEO
So far the app won't let me properly edit text and when I try to use the logo and promo at the end it overrides our site with minta's site. 2 support requests have gone unanswered. If we don't get resolution by 1/7/23 at 5pm CST we will demand a full refund.
Does not work. The app does not post on Instagram. They do not provide customer service, which is OK, if just the app worked. Had 10 posts the app did not post, and did not get any funds back because of that.
The app also shows wrong price. Our shop is EUR per default, our MINTA accoutn is et to EUR, and then the app shows the EUR Symbol but the price is taken from another currency and does not match.
I used this app for less than 2 months, they charged me for the whole year, then this app stopped working, it simply no longer allows me to schedule any post, I wrote to the customer service integrated with the app and they have not contacted me for more than one week and they told me to try to pause and restart the post, but nothing works, it's a scam, nobody can really help you!! The worst thing is that they are prepared to take your next $248 automatically! If you cancel this, they automatically delete your membership and leave you completely robbed and without the possibility of anything!
Bad, tried a free trial. forgot to check everything, they send an invoice of 270 dollars.... Wow.. nice as a starting entrepreneur that people like that can destroy you.
In addition, super bad contact with them
I used this app for less than a day and they charged me $35. They took out a feature I wanted. Not fair
We offer a 7 day free trial for all new accounts but if you create an account and subscribe and cancel then delete and come back multiple times you only get one free trial period which is what happened here. Also, we have not removed any features, in fact we have added a ton of new features. We would love for this user to reach out and let us know what feature they could not find.
If I could rate 0 stars I would. I had the worst experience ever with Minta. I only wanted there free 7 day trial. I accidentally forgot to cancel before the 7 day trial was over. It was a complete nightmare trying to explain to Shopify billing that I no longer had Minta yearly subscription and that I cancelled it. It was even harder to get someone to help me from Minta to get my Shopify bill fixed and it's still not even fixed. Shopify billing said it needed approval from Minta to get the bill removed and than Minta says that Shopify is the only one to remove the bill. It's been a nonstop back and forth between them about my bill. My store was going to be frozen because of them both. I ended up feeling like I was forced to pay for a yearly subscription that I didn't even want nor did I even have. I still have the Minta free version and don't have there yearly subscription in there app. I feel completely ripped off and I feel like I have been taken advantage of. I feel like this Minta app will take you for your money don't walk from this app. You need to run and do not I repeat go for there free trial. You don't want to be in a situation that I am in right now worst experience ever I tell you
Hi, sorry for that. Both as you mentioned, Shopify send minta the money only after 45 days of your payment. Only then we can make the redound. So please be patient and everything will be fixed.
We took the free trial and started publishing to platforms and editing captions, selecting favourite tracks from the album to discover it wasn't even publishing to ANY of the platforms: Tiktok, Pinterest & others. Music was selected that we did not add to favourites and the app is not worth the price one bit. we removed the app and from our store because it didnt't operate what we needed it to and we were still charged the full amount that we still have not paid for! we removed the app and were still charged by this company and have now gotten our lawyer involved to look over it including showing them proof of our last message we sent them that we did not get a response to. Our message was requesting a cancellation of payment after we removed the app, yet nobody has gotten back to us