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Excellent Support from Miss Saumya!

I had a wonderful experience setting up the Minta app thanks to Miss Saumya's outstanding support. She was incredibly helpful, patient, and knowledgeable throughout the entire setup process. Her guidance made what could have been a complicated task much easier to navigate. I really appreciate her professionalism and dedication to ensuring everything was configured correctly. Highly recommend this app, and special thanks to Miss Saumya for going above and beyond!

Mack Liang
MacroPanora

Over 7years of using Shopify and trying variety apps. This was the only app that made me leave the review. I installed it long time ago. And it was suddenly started to being charged. I asked for refund their reply was they informed me via email that this app will be automatically change to paid version. (But I don't recall such email they always spam me flooded with email I don't know which one is talking about this info.)

Which I never clicked a thing to change as subscription model.
I asked for refund the reason is because they send me email not able to refund even though automatically without me authorize payment.

And the reply was I don't know why you don't want to use our app.

And I couldn't find any cancel plan button, so I talked to them oh you must uninstall. If not will be continue to be charge.

It is written as free to install but it is not they will secretly keep taking fees without your approval. I didn't even know it was legal.

Their service attitude also very bad. I talked about situation seems didn't even read. Even if at least you put effort of copy and paste can ask Chat GPT will get better answer then just reply anywho without reading properly.

As a same service provider I don't even do that to my customers. Without their proper approval charge the customer anyhow and refuse to refund.

It at leas gave me a properly reply it wont be so bad like this. But the first reply was our app is great why you don't continue use? I don't understand why. And we told you it will change to be auto subscription. It's you didn't check properly your email. (this was the answer. I didn't know apps can be just change like this without my approval with Shopify setting. All of the app when I go in they will inform me without it can't use if this happened. But this was never.)

I think whoever been hired to reply customers... should be doing this job.