Minta Automated Social Videos

We took the free trial and started publishing to platforms and editing captions, selecting favourite tracks from the album to discover it wasn't even publishing to ANY of the platforms: Tiktok, Pinterest & others. Music was selected that we did not add to favourites and the app is not worth the price one bit. we removed the app and from our store because it didnt't operate what we needed it to and we were still charged the full amount that we still have not paid for! we removed the app and were still charged by this company and have now gotten our lawyer involved to look over it including showing them proof of our last message we sent them that we did not get a response to. Our message was requesting a cancellation of payment after we removed the app, yet nobody has gotten back to us

This App developer' declared they are able to post on Facebook, Instagram, Pinterest, and TikTok. I am using their App for the last few months. Mainly I am paying them for the TikTok but this option has not worked since starting. I have contacted so so many times. So many email screenshots I can provide. There customer support department always says they will send the issue to the relevant department, Oh it's solved!!! you can now post it. After all when I give them screenshots then they are saying It's TikTok Issue. They will solve it. Until then I have to wait. But for the last 6 months, I am facing the issue with the TikTok. Minta or TikTok no one is able to solve the issue. My question if it not working then why do you charge money? I am paying $35 every month. I don't know if there are thousands of minta subscribers how are they paying them? They don't see the TikTok not working where the present audience is there. I said them I will review the Shopify App store and Shopify Partner support regarding this issue but they don't respond. After all, they are stopping my email response. They think I am only one customer If I go then there is nothing much loss for them. But they don't know I have 6 Shopify stores and using manta currently for two stores. Trying to find out alternative solutions

I started having trouble with logging in to Minta. The message was saying, my store was not connected however I was getting emails from Minta saying I have new videos based on the new items I added to my store. I reached out to Minta via their chat and less than 24 hours Daniel reached out to me with a solution and got me back up and running. I love Minta and greatly appreciate the prompt response.