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We use the Mirakl platform for two marketplaces and were happy to find this connector. It would save us a lot of time by automatically creating orders instead of having to create and process them manually.
However, we discovered that no VAT line is being sent! This should normally work in an order sync tool, right? We use other sync tools for different marketplaces that do include this by default.
Very disappointing. Hopefully, there is a solution for this.
By leveraging Mirakl Connect, we’ve successfully expanded our digital footprint into high-barrier-to-entry markets. The platform’s catalog transformer has effectively eliminated the inefficiencies of manual onboarding, allowing for a more agile and scalable expansion strategy.
I have been working with Mirakl for 5 months and I must say it's great. It does take a while to set up and understand so be patient but once you have know what you're doing it's a brilliant system. Great support from all of the team.
This app absolutely sucks. I am an enterprise user and pay a monthly fee of over $500 to automatically transform the data into the retailer channel's specifications. 4 months later, I am still not fully live with the retailers and have done countless hours of manual work. However, I was forced to sign a 12-month contract at the beginning, so I am currently stuck with it. the staff at Mirakl Connect really tries to help, but the technology is so bad, there is not much they can do.
No customer service - horrible integration
Connecting the Shopify App to the Mirakl Account does not work (Internal server error #500). Very bad experience and no available customer support to get help, only an useless AI chatbot.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you encountered while trying to connect your Shopify app to your Mirakl account.
We want to inform you that this issue was caused by a temporary technical problem with Shopify's API that affected multiple sellers between July 16th and July 17th, 2025. We're pleased to confirm that Shopify has now resolved this issue, and the installation process should be working correctly.
Regarding customer support, we understand your frustration. While our AI chatbot is designed to help with initial troubleshooting, our dedicated support team is available to all customers with active subscriptions. If you have an active subscription and need further assistance, please don't hesitate to reach out to our support team directly.
Best regards,
The Mirakl Connect Team
We use this app for our store and have had a good experience using it, everything works as intended and the support from the Mirakl team is really good, they provide prompt solutions and are always happy to help. Thank you
Mirakl Connect has been a game-changer for our business. It made it so much easier to discover and connect with new marketplace opportunities, and the onboarding process was seamless. We've been able to expand our reach, grow sales, and build great relationships with partners - all in one place. Highly recommend for any brand looking to scale smart and efficiently.
A terrible app that inserts fields into Shopify without permission that can't be deleted afterwards, and it also has no real support. Stay away from this app, it ends up causing damage to the store that is then very difficult to repair.
Mirakl Connect is the best system available for working effectively with retailers' marketplaces. It's intuitive to use and seamlessly integrates with our systems, saving our team so much time and effort. The support team is also really helpful. Thanks!
