The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I can't use it to send to my customers as there always show 0 users to send - contacted support for several weeks and didn't get any useful reply nor refund, support is really difficult to reach. There were extra a lot of $ charges even after I uninstalled it, then I contacted both Shopify and their support again and get my refund finally. Thanks.
Hi Blisshoes, we can certainly understand your frustration. We have replied to every email and even offered to jump on a call which we have not heard back about. That being said, we've explained that the issues you are having are with Mixpanel and not with the Shopify integration for which you are leaving this review.