1) Support -- the only way to reach them is via their website by opening a ticket. And it takes them a long time to respond. My 1st ticket to them titled "questions for a new user" took them over 24 hours to respond to. Imagine what it will be once I start using it
2) LIES -- Jaron Smith (CS) told me that the APP is free until you push the APPS live on IOS and Android, but shopify told me that I will be charged 15 days after installing MobiApp regardless of finishing the design and pushing it live.
3) DOESN'T WORK -- I downloaded the APP and tried to customize the Android APP so that I can push it live. Well they have a very nice dashboard, but it doesn't work. I tried pressing every single button on the dashboard and not a single 1 of them works. I spent 3 hours trying to get this to work and still no response from CS regarding this and i will NOT waste another minute of my day on this.
Look at the dates of all of their reviews. Their 5 star reviews are all old and the bad reviews are new. I gave them the benefit of doubt and paid for it. Don't repeat my mistakes
First it took 24 hours for someone to get back to me after I did all the work and set it all up I found out I cannot put my menu the way I have it and it is still not clear what they mean because their English is bad.. Communication bad and waste of time
A final thought: So after my last update I got an email from someone that works over there with this disgusting response. https://goo.gl/WkpMzF Hurt your business? Really? You know I run a very successful brick and mortar and online store. We have quite a few of one stars online we would love to do without but we deal with it. You cant make everyone happy. This response from their company is a horrible one and will forever turn me off towards this company. As you can see the type of responses they give and THEM trying to change their app from mobidannia to mobiapp makes you seriously wonder. Whatever. I do want to note however that their other app for wishlist is good. This however is HORRIBLE
Update: A month later and its still in API mode. This was last month I spoke to them about SDK and they told me it was going to change. It however didnt. This is a shame that no one is using the SDK option for shopify. So yuo cant hide things for the mobile channel
No landscape view at all; limiting the market. I spoke to them today about them being API and needing SDK. As a mobile world getting higher on our scales of ALL internet store views, the Mobile Sales channel (which NO companies support btw) is huge. I would love to be able to set the view of being ONLY on the mobile app. Whats the purpose of just having an app for your website if its mobile friendly. Set something aside and give them special privelages. I was told they are going to go to SDK soon, which would be a huge step in improvement. I will fix this review ONCE they truly are a mobile app.