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Modalyst is the one dropshipping company that responds to queries in a timely fashion. They keep me informed of changes and have OUTSTANDING customer service.
April 18, 2020
Thank you for your positive and supportive review! We are thrilled to hear that you had an OUTSTANDING experience with our customer service team. Being responsive is central to the dna of our team and we will continue to build on those habits as we grow.
If there is anything you need help with along the way, please don't hesitate to write us at team@modalyst.co or in our live chat box.
This app idea is good but it has lot of shortfalls. The vendors keep changing. There is low inventory most of the times. Named brands generally have only 1 -2 items in stock anytime and are only sold at retail price. I have checked it so may times now.
Second this app is high risk if you are just starting. Since fashion apparel industry is very high competition and saturated to the lowest margins.
Selling products of this app becomes more challenging due to three reasons: 1. Inventory is generally low.
2. Pricing is generally retail price + Shipping fee can go as high as $15 + order processing to delivery 20 days average + 5% transaction fee they charge (even when you have paid for year) (you also pay 2%-4% transaction fee to payment provider + 2% to Shopify these bring down your margin ).
3. High risk of you loosing your ad spend - this can be due to the low stock inventory they have. It's my experience.
Also, most vendors always offer out of fashion stuff at high retail price so making a reasonable business out of this app is a tricky one.
Recent update have also ruined how the app used to work before. Now it don't even push products to store and keep showing blank error or say products syncing in process.
Customer care is difficult to get in touch with. It might have potential but Not an app I love any more.
I've made 3 test orders before going live. Out of those three order only one supplier delivered:
1. Supplier: Received the item but with promotional flyers (which is against the Modalyst policies)
2. Supplier: Got a refund after filling out a dispute on PayPal
3. Supplier: Never received the item nor got a refund In my opinion Modalyst doesn't make a quality check on their suppliers. Even Jose, the supplier manager at Modalyst, couldn't make an impact on those suppliers. The only positive thing so far was the quick customer support. You always get an answer, that's why I gave 2 stars. Otherwise the service isn't really reliable, at least not in Europe.
The App is so easy to use. With just one click, I have all the products I want listed on my store.
It is such a joy to have an app like Modalyst to provide dropship suppliers, this app has saved me a lot of time researching dropship suppliers. It is a great asset to my business. The suppliers are some of the most astute brands in business. Thank you Modalyst for this great app..
Glen Dawson
Proprietor
www.mahoganyfair.com
Watch dropship addresses when placing aliexpress orders. My first order mixed customer address information with other customers. Had I not been verifying addresses on aliexpress, my customer would never have received their order as the address that synced was not correct.
Shipping is quicker on aliexpress with the use of Modalyst. Keep eye on shipping addresses.
Will update review after a few more orders are placed.
great app, very useful and cool.
App is easy and pretty straight forward. Vendor list for women's clothing is so-so. Takes a while to hear back from vendors if you email them about something specific. I wish they would up their shoe and handbag game, this is the downfall for EVERY dropshipper I've come across! Mahalo!
When I first started dropshipping, I was worried about finding a platform that can provide me with endless products to stock my store. Then I found Modalyst, and I have been content since. I have got a wide variety of good quality products to choose from at affordable prices so am happy. I would recommend Modalyst to anyone looking to start a business.
I use Modalyst frequently and I enjoy their products. I would recommend it.