Modalyst: Dropshipping

We are being screwed over,read this Hi Christopher,

As a friendly reminder, on Sept. 9 we will be making changes to our Chrome Extension:

For Shein, the Chrome Extension will:

Keep items which are already in your store synced
Allow you to semi-automate order processing, as it does now
No longer import items from Shein sites
We would also like to announce a new, amazing, affordable supplier under Trendy, Lux LA!

For Wish, the Chrome Extension will be discontinued. This means the Chrome Extension will:

No longer import items from Wish.com
No longer keep items which are already in your store synced
No longer semi-automate order processing
Why are we phasing out Shein & making these changes?

We made this decision to protect you, our customers. You worked hard to design a beautiful store, select the merchandise, adjust the details to suit your store's spirit, and market it to your customers. Each month, we watch tens of thousands of you build a beautiful, inspiring business. You earned your customer. We do not let suppliers add coupons and discount codes to packages to lure your customers away. We want you to have a loyal, repeatable customer base. We are, therefore, taking action to remove Shein from Modalyst.

We have also removed Wish from the marketplace. Why?

Our customers repeatedly told us that they come to us for unique, high quality products that stand out, as well as faster shipping. We aim to be a reliable source for quality, fast shipping, and variety. Wish didn't meet these standards.

But don't worry - we have a huge partnership coming in a couple of months with hundreds of thousands of products.

We are constantly working behind the scenes to bring you the best selection of dropshipping inventory. We aim to be the most expansive, integrated, reliable dropshipping platform in the market. Our goal is to enable ecommerce retailers to build a thriving business. We expect that these changes will bring us all closer to each of our goals.

Thank you for your understanding and I wish you continued success with your business!

Best,

Jill

Co-Founder & CEO of Modalyst ,this means that all the work you have done on your site ,using these suppliers,is a waste,all the time you put in building a site,they are stealing from us,I have two stores,I want a full refund,

Poor customer support, I try contact them in regards to a sync issues, I tried to contact them a few days ago about that problem and they even haven’t replied me, every time I try to contact them for a problem they take forever to replay and at the end the issue still is not fixed.

App shows low shipping from Ali and others. When the order is processed shipping is over 100X I tried emailing them at their provided email on their help page and it was returned undeliverable! Do NOT TRUST THEM! YOU WILL LOOSE MONEY! This app is over priced and deceptive. Poor customer service. Ali will not admit they messed up. I canceled a order made though this app with ali and they shipped a Halloween costume still with a expected delivery date of Dec. 1. I requested a refund but they told me to go to New York from Texas and get the order from the mailbox. Deceptive, Slow, and Crooked. DO not trust. I am removing this app and closing this account before they steal more money from me.

This use to be a great app! But it quickly became over run with thousands of low quality products... It became near impossible to find good quality items to add to my shop.

The 2nd major issue is that this app had major Inventory tracking issues. I had to cancel order after order because inventory that was out of stock was still showing in stock in their app. I contacted customer support multiple times about this and they always blamed it on SHEIN..

I would have been profitable if it wasn't for the sync errors.. I paid $30 a month for an app that was broken.

UPDATE!!
Down to 1 star!
This is getting ridiculous. After uploading several products on their free plan, which incidentally requires a very hefty 5% transaction fee, they suddenly decided to basically trap their users by limiting the number of imported products to 25 on the free plan. This seems more like extortion. Given the very high monthly fee, their lack of support and ignoring of messages, the oftentimes no margin and sometimes higher dropshipping price of goods compared to the brand's website, the ridiculous amount of aliexpress dropshippers candidly named as 3rd party sellers, I strongly suggest to STAY AWAY from this app.

As an alternative, use Syncee. Even though the software is not as intuitive as modalyst and it lacks some functions, the support has always been there for me, the price is reasonable and you can probably find better products there.

I would rate this 2 and a half stars just because the integration platform is good. The rest of the stars they lose with the overpriced goods, expensive subscription + transaction fee model, 3rd party sellers that are basically aliexpress dropshisppers, and overexpensive goods from designers. For example leather jackets can be found elsewhere for cheaper, some from the own supplier's website. That is extremely ridiculous, especially since the brand name of the supplier is gonna be stitched on the garment.

You have to be EXTREMELY CAREFUL about the products you put on your website. Third party suppliers are basically aliexpress dropshippers, and if you are using them to dropship, you get the idea. First of all the goods will be coming from China and this would contribute to shipping delays. Second of all, subpar quality, and third the customer will know where it came from. Customers aren't stupid, they will eventually figure it out you sold from aliexpress.

I am a bit wary of their customer service as they only answered one of my questions when I was a premium subscriber. Downgraded to the free account since I do not need their premium products, have received no answer for my concerns. In addition, their premium subscription is too high given that I can find most of the premium suppliers on another app for much less and with no transaction fee. Now imagine, you pay shopify, you pay shopify transaction fee, you pay modalyst, you pay modalyst transaction fee. Might as well give up because you are never making any money.

All in all, tread carefully with this app. I will still keep using the free version since I find it useful in some cases, but users should be warned about the downsides.

Can anyone explain why the inventory sync is not up to date. I keep selling out of stock product and have to refund the money. This has been happening for more than 2 months and we are loosing business. Can anyone from modalyst answer my emails instead of ignoring me? I have paid for a whole year for the business plan $300 + and my whole business is center around inventories from shein.com.

Jbellan.com

Difficult for people who want to offer free shipping to there drop-shipping store. You have to raise the retail price to cover your shipping and you also have to consider their commission 5% and other fees from your shopfiy store.

Some items displayed are also are very inaccurate with the description, some products do not give you any product description at all, no detail on sizing, material, etc.

For example I have found a few products and in the description it states multiple colors but the product itself contains only one color. Other products I found doesn't mention any description what so ever.

So in my opinion Modalyst should have a standard to make sure there suppliers have accurate description, photos, and even correct sizing description or chart. I should be clear that not all products are like this, some of these suppliers go out of there way to provide all the information and pictures needed to make these sales, other however product very limited product detail and pictures.

TIME WASTER! Awful customer service, it took 5 days to reply a question that did about pricing (to finally set up my store). They replied 5 days after and just giving me an article that doesn't address my problem. I'm just wondering if After 5 days, did they even take the time to read clearly my question?

Hi, I just can't start selling. The payment button does not work. Many times turned to support. There is no help. However, due to the slow and ineffective support for a simple problem, I think that I will leave and remove Modalyst from my store. Although I like the goods. The help desk cannot solve my problem. There are a few more days to make a decision.

Beware of Modalyst. Their vendors do not follow guidelines & include their own information inside of the package, with pricing! I placed a test order from one of their US-based vendors who is considered an Independent Brand, and who offers returns. Modalyst guarantees that Independent Brands will blind ship, but will include an invoice WITHOUT pricing inside, with your store logo.

When the item arrived, this wasn't the case. The item's label was from the vendor, which would be super confusing in the first place if you were the customer thinking you ordered an item from my store, and it comes from another. Then, inside wasn't a nice invoice with my store logo. Instead, it was an invoice WITH PRICING and with all the boutique's information and website. Horrible. On top of that, the sweatshirt was drenched in vinegar and smelled up my whole house.

I requested a return several times from the vendor who supposedly offers returns in 14 days. They NEVER responded to me at all. I then contacted Modalyst and not even their CEO, Jill, has bothered to get back with me. She asked me to send her all the details, but I have followed up with her now a couple times and she went MIA. I even had to try and dispute the charge with my bank, which ultimately didn't work. So now I'm stuck with an item that I should have been able to return, but couldn't due to a shady vendor and no response from Modalyst.

The $30 fee is totally not worth it. The items are way marked up and in order to make any profit, you'd basically have to sell them at higher than retail. Who in their right mind would pay for that as a customer?

This has been a complete disaster and I am very disappointed in the fact that I paid even a cent for membership, as they do not comply with their terms.