Modalyst: Dropshipping

I don't know how other people aren't encountering the amount of issues that I am. It's bad enough items are getting pushed to "Active" straight away in my store, but inventory #s are getting messed up too which is making my items appear as Out of Stock. Worst of all, after their customer service was trying to help with an issue, I ended up with duplicated items live on my store, one item completely disappeared, and another item had the original photos and not my edited photos. It's an absolute mess which has been stressful and time consuming. With Alibaba products the alternative app is Alibaba Workstation which had bad reviews so I didn't go that way. I can't imagine it's worse than Modalyst. I have not had any of these extensive issues using Oberlo with AliExpress. Shopify say it's Modalyst but Modalyst can't seem to resolve the import issues. Am I really the rare person who is having all these issues?

An absolutely HORRIBLE site/app, customer service, and tech team. I had the unlimited plan for 3 years now  - paid $35 monthly payment each month to drop ship  - One day they announced they are no longer working with THE MAIN supplier I had used  - Meaning I can't import more items form this supplier but they promised all my imported items ( 15,000 ) will still be synced, And they said  I still have to pay the full $35 for this service ( although I can't import any of this supplier items anymore ).  I had kept paying full price because  I wanted my 15,000 items to be synced with real stock quantity, And then I started noticing  the  orders my clients had placed at that time ware out off stock in the supplier website -  And I couldn't fulfill them - had to refund money to all my customers,  - I had complained to Modalist customer support -  and was told that the supplier had blocked them  - They are sorry - they can't sync with their stock anymore - Meaning I kept paying for service for 2 full months and got NOTHING . I asked for a refund for this period of time  - and they agreed  - but never got it till today ( it has been 4 months now )  - Also I demanded to stop the recurring payment for my unlimited plan - they said in order to do that I need to downgrade my plan - I tried  to do that but got an error that I will need to delete all my 15,000 items ( that I had to spend A LOT  of money on SEO to promote them by then) Oviusley I refused to delete them - their customer service told me  - "that's weird - I will take "care of that for you
And guess what -  After one hour  - I saw only had 7000 items left in my shop !!!!! I had contacted them said "Stop deleting my items ASAP"  - they said " you wanted to downgrade your plan, didn't you? And then they apologized When they realized what happened and promised they will stop the process and will upload all my DELETED items back - And after 2 hours I took a look saw 0 items on my shop!!! THEY HAD DELETED ALL MY HARD WORK  - and made me lose a lot of money !!!!!
This is the WORST EXPERIENCE i had ever had by far !!!!!!!!!!!!!!!!!!!!!!!! If you want to build a successful online dropshipping Buiseness S T A Y A W A Y!!! There are much better apps with great and professional customer service like "Oberlo", "Aliexpress  ". Do your self a favor and never go with Modalyst!!!!

App works excellent! But be aware that some suppliers might send coupons to your customers, that is not acceptable. I have a big customer complaint because of this.

unless you want spammed to death with them trying to sell you their "latest and greatest limited offer" of member ship do not download this app.

never came across such a spamming lot of people, daily with the exact same rubbish email allegedly sent from different "names"

Absolutely horrible site to use. They do not have a phone number for concerns or issues and NO ONE EVER REPLIES TO EMAILS EVER. Do not use them if you want a smooth, truthful and pleasant dropshipper/ app/ platform to use. A disgrace and the worst site I have ever used. STAY AWAY!

I can only give this app one star, I would give it 2 but there's a deal-breaker. A few things to point out for the beginners. 1) Their initial response for support is very slow. My experience is 24-48 hours. 2) Stay away from the Wish app. That is all for that. 3) The SHEIN app is bascially useless. You're just competing with SHEIN themselves, no wholesale prices. 4) Many Items are very low inventory. However, when I made a sale, my customers received their products in a decent time - less than a week. Most of these issues I can actually deal with because no app is perfect.

But here's the deal-breaker. The "Suppliers" shipped the products to my customers with their Labels AND their invoice. Now, my customer knows how much the item cost ME, my markup, and they were supplied with the "Suppliers'" marketing materials. A TOTAL betrayal.

Felix was nice enough but all he did was apologize and suggested that I contact the supplier, which I did already and I still haven't received a response from them - and I don't expect to. Besides, that's not our problem or place. Modalyst should be the one contacting THEM and giving them a chew out for betraying their retailers like this. So, that leaves me to question their actual relationship with these "Suppliers".

I would not suggest this app for anyone. I'm sorry.

Poor experience supplier not deliver my sale which caused with customer , Customer service well there is none of that , takes days to get back to you .

Very messy app! Our store was suddenly not recognised, tried to re-connect it, then the whole import list and all the products were lost. Modalyst has not been able to sort it out for days. Very unprofessional.

Worst by far! What company deletes all the brand name products right before Christmas?!?

Their prices are terrible too. Most are a few dollars below MSRP so with shipping, you have to price either way too expensive or making no profit at all.

My store is selling sunglasses. I bought Modalyst since they offered high-end sunglasses. I removed every product I had in the store and replaced them with products from Modalyst. A few weeks after all the products I added was removed together with the high-end brands. So the entire reason why I choose Modalyst as a supplier is gone.

I have tried reaching the support several times without them getting back to me. I understand that my problem isn't convenient, but they could at least offer some help and a solution. Two days ago I wrote an email and decided that if they wouldn't come back to me I would write this review.