Modalyst: Dropshipping

Hello Jill! John W. at treasures-4-u-2-day.com here. Thank you! for the welcome wishes email. it is a truly wonderful thing for the owner of a company to take the time to appreciate her customers by reaching out with a very warm heartfelt welcome email. I wanted to take a moment to thank you for what you have accomplished providing dropship solutions that integrate seamlessly with Shopify. The added blockbuster power of Alibaba is a definite game changer. You should be very proud of yourself! in regard to what you have accomplished and I do sincerely thank you! for your kind courteous considerate and professional assistance. Cheers to your continued success! God bless you and family.

I’m a new drop shipper and I’m using this app because it has fast shipping and name brands that people can trust

Just so pleased I found this: love it! I’m a beginner and found it easy to use!

I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst.

They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant.

It has now been 3 days, without a response, after leaving them this message on September 7th:

"Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!"

So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!

I have heard of Modalyst before but never really knew what they did. I came across them again and looked further into, I am so glad I did! I have a large natural and organic online store with about 20k products but mostly from one supplier. I wanted to start expanding and offer green fashion products. I found one company on there that has these beautiful vegan leather purses and I was sold! I have spent two days looking through all of the brands and picking which I want to add to my store. Modalyst makes it so easy to pull products in from hundreds of brands and I cannot wait to add more (it is actually kind of fun, lol).

I am so happy that I am recommending this to a friend of mine that is opening an online store for accessories.

I have been dealing with the nightmare of different vendor spreadsheets and having to pay money to someone to fix up spreadsheets so that it can be uploaded into Shopify. I have also spent hours adding them manually. I really wish ALL brands were on here so it would my job a lot easier, lol.

I also find the 40% profit margin is very fair and have spotted checked some of the brands own stores and they are selling for the same MSRP as listed, so NO, they are not getting anything over on the retailers.

WORST APP around. OMG i made the worst mistake ever investing my money on this app. the customer service is the worst, alex and samantha wont give you the time of the day. the interface is so bad. there are suppliers that no longer use the app but their products are still there on modalyst!
i have products that are still synced to my store but no longer available on modalyst!! this is the worst app one can use. suppliers don't reply to emails. i think shopify should kick them out off the platform if they are this bad or be guilty by association.

Modalyst made it easy for me to start my online business in no time and less money, especially for a start up business. I love the products and the quality. Thank You Modalyst!

Awesome app!!! So much to choose from to put in your online store. The people that work there are so nice and helpful. Great customer service !!

app work well some suppliers are just soso some are good choose wisely

this app is amazing, you only pay an annual price of 174 and you have a limit of 5,0000. I think to make this my main dropshipping provided and drop overlap which you pay 29.00 months and not office best quality. So if you looking for a drop shipping, go for this first.