Modalyst: Dropshipping

They have a lot of cool store stuff. However, the venders do not answer their emails regarding questions on sizing, fabric and such. One vender Q2 was the only vender who was very responsive..out of like 10. Venders also claim to be made in the US, but after doing my own research they are not. They also just disappear too. I wish they would screen them better. They do provide nice product pictures. I cannot comment on shipping or order processing yet. This is just in the first month of having the app.

Here is the truth. The customer support takes ages to reply my inquries. They might reply to this review and says "They are located in ..... " but this still doesn't explain why it takes them more the 12 to 24 hours to reply my inquries. In the app, it doesn't have the option of sample. Here's the thing, i would like to send a sample to my influencer or ambassador to reach out to the Social media and there is no option for that as well. But what pisses me off is the customer support. Whoever is thinking of installing this app. Do note, you will be left alone and don't expect a reply for the next 24 or maybe 72 hours.

Good app with some good designers, but definitely it can be better

so far me gusta todas las funcionalidades, la verdad que la rescomiendo. soy muy exigente para el tipo de ropa que uso en mi tienda pero este app m gustado.......

I installed the app and had to give my credit card to see more options. When I gave my credit card, I just discovered a lot of things were out of stock. I uninstalled the app and contacted the Modalyst support team right away not to charge my card.

A month has passed, they have charged my card and they sent me an email that they charged again the second time. It has been over a month and no one has replied to my email from the support team.

It is the most useless app I have come across. I do not know how to get in touch with them so that they can stop charging my card.

I have used so many apps but have never come across a terrible customer support like Modalyst.

I hope they read my review and do something about the refund and stop charging my card.

The app is very much straight but prices looks quite high. It was a nice experience to know other platform than Ali express but still have a lot of variety which I like.

I'm just getting started with my store and they've been really helpful with leading us in the right direction. We search for good products but we appreciate great service, and we'll be doing more business with them.

This app is easy to use, and I like that I can choose the avenue of what I want on my website. I hope they will offer more wholesalers for more options. The only thing I would change is the limitation of 25 products for the free trial.

(UPDATE UPDATE REVIEW)

I get a call from the local posted I owe postage of $2.19 for the Mom Jeans. I have to go to the post office to pick up the item and pay again. DO NOT DOWNLOAD THIS. THEY ARE HORRIBLE! VERY DISAPPOINTED. SHOPIFY GET BETTER USA DROP SHIPPERS PLEASE!

(UPDATE REVIEW!)

I thought I would give this one more try. I ordered the mom Jeans as a sample and then 5 days later it was processed. Then takes over a week to get my items. (8 days). The process is way too long. Still waiting for the Jeans to be delivered. If my customers would have to wait this long? The question is I thought this was USA drop shipping I guess it is not. Sorry Modalyst. I can not do a try 3. Very disappointed. Shopify needs more USA dropshippers for our online boutique businesses.

(ORIGINAL REVIEW)

The site is easy to use! Everything looks cute! This is the first time using Modalyst and very disappointed. I ordered the Maroon Sunglasses as a sample item.

1) The item arrived by USPS and I had to pay for additional postage in order to receive it (this is not good for potential customers). You had the items weight at 8oz and via USPS states it was 10 oz. I had to pay $2.19

2) The items received are incorrect. I ordered to Alicia Maroon Sunglasses and I received some weird hot pink & zebra print sunglasses. Nothing at all close to the glasses I have listed on my website. (again this is not good for potential customers).

Please change my mind that this is not how all your products are being sent out & delivered?

It states you need a credit card and the extension. However, neither one should be required if you have the basic/hobby plan. You cannot order Shein or what if you do not want wish controlling your inventory with cheap products.