Modalyst: Dropshipping

Modalyst is one of the better apps I've seen on the marketplace, meaning the app quality and usability is actually good. The problem I have with Modalyst is with their vendors/suppliers, the product they offer to Modalyst and with how bad the product data is. Most of the "premium/brand name" products only have 1 qty (always less than 3).

I contacted Modalyst support due to a product data issue, and the support team was very responsive. The vendor/supplier was a joke though. Their response was "we apologise for this inconvenience but our softwear hasn't all commodities categories. We can't change your decision but kindly note all e-commerce customers usually pay their attention at the pictures (not always at written words)."

I'm deleting the app now. What's the point of a good shopify app if the there isn't very much product to sell and especially if the product data is terrible.

Worst experience ever with this app. Customer service is little to none. All they want is your money. I will be calling my bank because they mislead people into buy a subscription that you cant even use !!

Awful. Their brand names are misleading and false statements. DO NOT USE.

I was SO excited to try out Modalyst due to the product selection and recommendation I received from another person. Unfortunately, I did not have a good experience, by any means, and I didn't even get a chance to use the service.

Modalyst's communication is ABHORRENT. The only way to communicate with them is via email or through their messenger on the Modalyst website. Then, you'll be forced to wait 24 hours for a response from someone. Have another question for Modalyst? You'll wait another day, or more, for a response from any follow up questions. Ridiculous. So if I as a business owner have a serious issue with the website or one of my Retailers, you mean to tell me you cannot help at all until 24 hours later? Unacceptable.

Modalyst works with business owners, and you mean to tell me that you only have email communication and a 24 hours delay in responses? Unprofessional, and completely inconvenient for businesses. On top of that, they cannot confirm whether brand names or promotional materials will be included by Retailers if you choose to ship their products to your customers! Why would I as a business want to ship products to my customers with promotional merchandise and coupons from a completely different company? In what way does that make any logical sense?

Good luck working with Modalyst because I have removed them from my list of potentials and promptly uninstalled the app.

If you expect to work with business owners, Modalyst, you need to provide business-level service. A barely padded FAQ and 24 email response delays is not going to cut it. Good luck. I will be trying out the Dropified app instead immediately after finishing this review.

I have to give them just one star based on customer service. I definitely won't be using the app. I contacted Felix to get a list of products so I could see if they carried anything my store would need. I was answered with a PDF explaining how to import items, but no list of items. I replied that I needed the list of actual items. The response was literally "What do you mean, items?" At that point I was getting frustrated and I said, "You carry products for dropshipping, correct? I would need to see what actual items you carry." And once again Felix replied with the same PDFs. I told him this was outrageous, at which time he basically laughed at me, "Thanks for your postive input!" Just...no. I shudder to think what would happen if I used the app, needed customer service, and lost a customer of my own while Modalyst's employees played around, cracked up, and sent random PDFs to me. I won't gamble my store on this lack of professionalism.

The products we're directly from China. I ordered over 14 items from suppliers and most of the items have to be sent back due to quality. In addition I requested my $175 I paid refunded as I will not be using their dripshippijg products, I've yet to receive a reply. I didn't have the app for more than 10 days and made 1 order. I'm very disappointed with the quality and customer service at this point.

I just canceled this subscription after realizing that the whole sale price is ridiculous! Don’t waste your time or money!!

I really don't understand, if everyone can find products at shein? What is the difference to sell them? They are already selling same price even sometimes cheaper than item's cost price. Where is our wholesale buying prices? System is offering for the products to sell $35 which is already shein is selling from $10, it is not make sense. Please tell me if I'm wrong.

I just started using this app and cant even get going, I asked for support and got a response stating they would be back in 2 hours, well that was well over 4.5 hours. Horrible support system
Well I got a message from them and was hoping I would be writing an update that says they rectified the problem but its not. My review stands, I cant review the app properly because I never got to use it and they did not help, I got a message saying they were going to look into it and I said great, then hours later asked for an update and nothing, it shows that my message was seen as well. Still nothing. So I am deciding to go with the Spocket for my upgraded plan since I actually get to communicate and help if I need it. I hope they work on responses and getting back with people because I REALLY would have loved to have had some the products in my shop.

We are being robbed,and to think,I have both my stores here,if you think I am lying on them,look at this,they said nothing about refunds,for not being able to fulfill there commit to us Hi,

As a friendly reminder, on Sept. 9 we will be making changes to our Chrome Extension:

For Shein, the Chrome Extension will:

Keep items which are already in your store synced
Allow you to semi-automate order processing, as it does now
No longer import items from Shein sites
We would also like to announce a new, amazing, affordable supplier under Trendy, Lux LA!

For Wish, the Chrome Extension will be discontinued. This means the Chrome Extension will:

No longer import items from Wish.com
No longer keep items which are already in your store synced
No longer semi-automate order processing
Why are we phasing out Shein & making these changes?

We made this decision to protect you, our customers. You worked hard to design a beautiful store, select the merchandise, adjust the details to suit your store's spirit, and market it to your customers. Each month, we watch tens of thousands of you build a beautiful, inspiring business. You earned your customer. We do not let suppliers add coupons and discount codes to packages to lure your customers away. We want you to have a loyal, repeatable customer base. We are, therefore, taking action to remove Shein from Modalyst.

We have also removed Wish from the marketplace. Why?

Our customers repeatedly told us that they come to us for unique, high quality products that stand out, as well as faster shipping. We aim to be a reliable source for quality, fast shipping, and variety. Wish didn't meet these standards.

But don't worry - we have a huge partnership coming in a couple of months with hundreds of thousands of products.

We are constantly working behind the scenes to bring you the best selection of dropshipping inventory. We aim to be the most expansive, integrated, reliable dropshipping platform in the market. Our goal is to enable ecommerce retailers to build a thriving business. We expect that these changes will bring us all closer to each of our goals.

Thank you for your understanding and I wish you continued success with your business!

Best,

Jill

Co-Founder & CEO of Modalyst, Just to let everybody know,they buy reviews,yes,I spoke with Jill on the phone,and she said,I will give you a refund if you take down this one star review.... Yep,that's how she feels about this... Warning,if your gonna get into drop shipping,this is not the company you wanna work with at ALL!