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Modalyst would be an amazing app if it worked correctly. I've been using them for two months and I've had to refund several orders because the item was out of stock. The "real-time" inventory syncing is really sub-par and rarely ever correct. They've waived my plan fees until June, but I can't keep manually updating hundreds of products every day.
Charges me for example an item on Wish for $72 plus shipping but its selling on its own Wish app for 14 free shipping. Total garbage
My experience with the app is horrible. I received an order and had to refund my customer because I could not order the product from supplier listed in the app. The support understanding of people working for this app is that "did you communicate with the supplier?". I got this response from two different people while trying to order my product. If communication with supplier is my responsibility, what kind of support do you provide over there?
Good concept, love the products. However, the Customer Support Team needs A LOT of work. It is very concerning to watch orders go unprocessed daily, because NO ONE from Modalyst is willing to help trouble shoot errors. There is a real opportunity to make this app great, but customer support is key!
Thank you for your constructive review. I am following up to let you know we value your comments and feedback. We understand that providing excellent Customer Support is a priority for you. It is also a priority for us. And as such our entire team is working hard to improve our approach and process. If you have any additional feedback, please don't hesitate to let us know!
Randomly deletes products all products from your store forcing you to re-add them happen 3 times in one weekend
Prices change all the time and it never notifies you or changes the pricing based on pricing laws
Refuse to reply to emails to help fix issues been 8days nothing
Refund you on items that were available when you purchased them a week later as its no longer available but are still listed on wish
I send this app this message!! It's really disappointing to see more than 100 item just vanished over night shopify is investigating that too. I'm not sure if you understand how hard is to make every item look perfect I have spent so much time and money on them!!! Now is very reasonable for your team to refund at least my last month charges which was withdrawn yesterday.
It seems when a designer moves on it takes all the item from your store. in last 6 month same happed to at least 200 items in my shop
The app seemed to nice, lots of options. But you have zero support! They just don't answer your questions. After leaving them several messages, no one responded. Won't be using this app anymore.
I was using the app and it stopped working and has been frozen. It stated that it was being uninstalled and did not allow me to import products and or sync to Shopify. I contacted support and have not received a response for more than 48 hours. I had a pro plan subscription with no support to resolve issues. Very bad!
Thank you for your review. I'd love to follow up and make sure everything is working as expected. I know that our team about a week ago was able to help you fully resolve the issue. If there is anything else we can do to improve your experience, please let us know!
Please Shopfy see what is going on with this kind of supply, I had cancel and delete this app from my store but they charged me U$90,00
I want my money back I have working hard make one sell and They take our money .
Terrible! They don't check their suppliers. I just found out that some suppliers/wholesalers claim that product is made in US but in reality it's made in China, and the cost is way too high for Chinese made goods. Also some suppliers are not selling the products they intend to sell. Modalyst customer service is not very helpful as well. Very disappointed overall.