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WORSTTTTTTT Customer service...no response until now..it's been THREE fcking days????????????????????????????????
Login issues every single day. Customer Service is spotty - will be working with you and literally disappear without resolving the issue. Have been online since 7am, it is now 3pm, and I am still NOT logged in. Really nice people, Really bad service. I have dumped this app and restarted it before, but enough is enough - it's gotta go. I spend way too much time fixing app usage issues compared to getting my work done.
You people have really gone doqwn hill since you teamed up with Alibaba and Ali express. Worthless as tits on a boar hog. Uninstalling your worthless app.
App shows low shipping from Ali and others. When the order is processed shipping is over 100X I tried emailing them at their provided email on their help page and it was returned undeliverable! Do NOT TRUST THEM! YOU WILL LOOSE MONEY! This app is over priced and deceptive. Poor customer service. Ali will not admit they messed up. I canceled a order made though this app with ali and they shipped a Halloween costume still with a expected delivery date of Dec. 1. I requested a refund but they told me to go to New York from Texas and get the order from the mailbox. Deceptive, Slow, and Crooked. DO not trust. I am removing this app and closing this account before they steal more money from me.
WORST APP around. OMG i made the worst mistake ever investing my money on this app. the customer service is the worst, alex and samantha wont give you the time of the day. the interface is so bad. there are suppliers that no longer use the app but their products are still there on modalyst!
i have products that are still synced to my store but no longer available on modalyst!! this is the worst app one can use. suppliers don't reply to emails. i think shopify should kick them out off the platform if they are this bad or be guilty by association.
Please Shopfy see what is going on with this kind of supply, I had cancel and delete this app from my store but they charged me U$90,00
I want my money back I have working hard make one sell and They take our money .
I don't know how other people aren't encountering the amount of issues that I am. It's bad enough items are getting pushed to "Active" straight away in my store, but inventory #s are getting messed up too which is making my items appear as Out of Stock. Worst of all, after their customer service was trying to help with an issue, I ended up with duplicated items live on my store, one item completely disappeared, and another item had the original photos and not my edited photos. It's an absolute mess which has been stressful and time consuming. With Alibaba products the alternative app is Alibaba Workstation which had bad reviews so I didn't go that way. I can't imagine it's worse than Modalyst. I have not had any of these extensive issues using Oberlo with AliExpress. Shopify say it's Modalyst but Modalyst can't seem to resolve the import issues. Am I really the rare person who is having all these issues?
I'm quit disappointed espacially with the costumer service. I mean the app itself is okey and has some good suppliers but there is bugs. There was a bug that reset product prices on my store to the wholesale modalyst prices each time I use it so I contacted Samantha in the costumer service. She was very slow, empty answers and she seemed that she doesn't want to help ( she keep leaving me seen and answering late away from my question). The costumer service is not always online and I already had to wait for them to be. Please change Samantha for me she is ot helping me at all!
Better than ever! I believe Modalyst just gets better and better. I wouldn't want to leave at this point. There's so many products I just love and can't wait to finish syncing all the products. Almost ready to get those sales going! I 100% recommend Modalyst.
Thus far, the best partner I've found in this area - and I've shopped / tested about 10 so far. I love how easy it is to use. Looking forward to future improvements and additional suppliers / partners being added to the app.
Simply put, I really like Modalyst. I'd give them five stars, but for me there is always room for improvement. That being said Modalyst is pretty much nailing it with their mix of user-friendliness and excellent vendor partners to select from (I hope they will expand this in the future even further). I especially like the amount of US vendors. The pricing rules are excellent as well, and time-saving. Right now I'd say they are the ones to beat for dropshipping. I can't wait to see what updates they have in store!
La aplicación es muy intuitiva y fácil de usar, puedes agregar y revisar productos, y después de esto enviarlos a tu tienda de ecommerce. La respuesta del equipo de soporte también es muy rápida. La recomiendo.
Jill, thank you for the welcome wishes email, it is a wonderful thing for the owner of a company to take the time to appreciate her customers by reaching out with a very warm heartfelt welcome email. I am just getting ready to roll out my store named SOUL'YS. I wanted to take a moment to thank you for what you have accomplished as this is truly a gift to me to have crossed paths to use your system. It seems you should be very proud of yourself as what I have seen so far I am so excited to use Modalyst. Congratulations on your relationship with ALIExpress. Cheers to your success, Robin Demmer SOUL'YS®
Where else does the CEO of a company take time from her busy schedule to personally welcome you and ask about your experience so far, and little did CEO and co-founder Jill Sherman know the whole reason I was looking for a new company to dropship with was the inattention and lack of support I was getting from the company I was currently paying my hard earned money to to help me grow my business. I could go on and on about my experience so far, but that's a whole other review. Suffice to say, my only regret is I didn't find Modalyst a year ago. Five stars, hands down for everything, and if you're not using Modalyst, you're just missing out! Sincerely, Joel Capizzi, buyer for chezvixen.com
Great experience ! the customer service is most likely my favorite part of this company. Highly recommend it. - lolamb
I am very happy with Modalyst so far. They have given me access to fantastic products that aren't saturated and I am finding their software easy to use.
app is amazing so far. good selection of brands and products. importing products to the store is so easy and convenient.
This app is absolutely amazing and the support is great. Cant big this up enough. Specially with their programs for POD and Private label.
The Glam Shop Online I am impressed with the flexibility, responsiveness and professionalism that all staff at Modalyst offer. They will respond to all inquiries in a prompt manner. We need partners like this who understands that time is money. The quality of products that we can obtain from this site are unique and of excellent quality. I am looking forward to working with Modalyst as I continue to expand my business.
Hands down this is the best app of its type. I have been using it for a year now and any time I have any kind of an issue with a vendor/order they are right on it and follow through. This is priceless in my opinion and helps me build a positive customer experience.
Strongly recommend.
This app is good thus far! No problems or complaints! Check it out yourself! It's free of no charge!
Modalyst is hands down THE BEST app to use for dropshipping product sourcing!!!! I'll be honest and say that I have installed and uninstalled a couple of times, but I just keep coming back to them and each time they get better and better. Customer service is quick and responsive and they listen to your needs. Kit works directly w/ Modalyst so you'll always have advertising available via social media or email. Absolutely and happy to share my experience thus far.
This app is very easy to use and great to find amazing products for my customers. So glad I installed this program!
Thank you so much for taking the time to rate us and share your thoughts! It is great to hear you have found the app to be user friendly and valuable. If you have any other questions about your experience, please don't hesitate to reach out!
I use this app and the clothing looks great! I love how Modalyst separates the clothes into different categories. Beautiful quality!
Just started to use this app. So far, so very good! Love the functionality of the app. Will continue to see how things go.
Just started using this app for a store that just launched. Very easy to use, very easy to find products, and super easy to use with whatever platform you are using. Excellent so far!
Looking forward to working with your platform and the private label program you offer with Savory Active.
Hi there! Thank you for your review. We really appreciate your taking the time to highlight what you like so far about Modalyst.
The Private Label program is awesome. You're going to love working with Savoy Active. They're an excellent and very professional partner.
I am soooo impressed with not only the merchandise on Modalyst, I'm soooo impressed with the customer support. The customer service is top notch! I've reached out several times since joining and I get responses back so quickly. I am really impressed and plan to stay a lifetime! : - )
80% of their products are symbolized with the confederate flag. At this country state of racism I am disappointment a company would sell stuff like that Just Sad
Hi Xavier Beth Company,
I am Alain Miguel, the co-founder of Modalyst.
Before anything, thanks for taking the time to give us feedback. We value your opinion, especially when it has to do with your strong reaction to the types of products listed on our Marketplace.
Your feelings are paramount, and I'm sorry you were disappointed with the items highlighting symbols of the Confederacy.
We will review as a team the 84 items on our site that have these symbols and make a decision soon about their appropriateneess to remain on the platform.
Thank you again.
Alain
The app is very much straight but prices looks quite high. It was a nice experience to know other platform than Ali express but still have a lot of variety which I like.
Easy to use, great products, and quick.
I use it daily.*****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Regards Steve.
Hi, I just can't start selling. The payment button does not work. Many times turned to support. There is no help. However, due to the slow and ineffective support for a simple problem, I think that I will leave and remove Modalyst from my store. Although I like the goods. The help desk cannot solve my problem. There are a few more days to make a decision.
I never got to experience the App and potentially it should rate higher. However, due to the slow and ineffective support for a simple currency issue I removed all products and deleted Modalyst from my store.
Looking forward to working with your platform and especially the private label program you offer with Savory Active. All of the products you offer on Modalyst look like high quality.
I HAD SHIPPING ISSUES WITH OVER SEAS VENDORS BEFORE I GOT MODALYST THEY MAKE IT SO EASY TO DO BUSINESS
Incredible app!! Great products and excellent customer service. This is the best app for the best products. I love it and oneinclusive.com is a witness.
dis app was very easy to use (even for me). me was able to navigate through it quickly and sent items into my Shopify store within minutes. me would certainly recommend it to my friends.
Hi Daniel, thanks for taking the time to leave us a review.
Based on what you wrote here, it sounds like you had a very positive experience with our app and are even willing to recommend it to others!
That said, you rated us 1 out of 5 stars. Did you intend to give us such a negative rating? If so, I'd love to learn more about how we can improve the product and platform.
My name is Espin. Please feel free to email me directly at team@modalyst.co with any additional feedback or concerns.
Thank you Daniel!
I really like this app and the products it offers. I especially love that you can find quality products that ship from the USA. The only drawback is that if you want to upgrade from the starter plan ($0 per month/up to 25 products) to the next level ($35 per month/ up to 250 products) it's quite expensive! I'd like to see a more gradual pricing, like a $10 per month plan with say 100 products perhaps. Otherwise, I like the app a lot and continue to use the free plan currently.
Modalyst is one of the better apps I've seen on the marketplace, meaning the app quality and usability is actually good. The problem I have with Modalyst is with their vendors/suppliers, the product they offer to Modalyst and with how bad the product data is. Most of the "premium/brand name" products only have 1 qty (always less than 3).
I contacted Modalyst support due to a product data issue, and the support team was very responsive. The vendor/supplier was a joke though. Their response was "we apologise for this inconvenience but our softwear hasn't all commodities categories. We can't change your decision but kindly note all e-commerce customers usually pay their attention at the pictures (not always at written words)."
I'm deleting the app now. What's the point of a good shopify app if the there isn't very much product to sell and especially if the product data is terrible.
Offers fast delivery services for orders. Quality and nice products available which I love. A must have app and definitely will be using to my other store.
I give it a 5-star coz I see lots of potential using it.lots of unique products to choose from and friendly customer care
It is a very easy to use app with quite varied and decent choices of merchandise. Well done Modalyst!
Some good products and great interface. The bad is some vendors don't ship when they say they are going to ship, and they don't respond to emails. So select vendors at your own risk. Also be careful of counterfeit products, there are many that are counterfeit. I had to stop using the app because the vendors were so bad at shipping. It's too bad I was getting a lot of sales too.
Very easy to use. Almost everything has been set up for you to simply import into your online store.
FINAL UPDATE:
This should give everyone an idea of the nightmare I’m dealing with after all the products on my store magically disappeared. I have since deleted their app after there was no help
Fixing the problem.
290 Missing page events
Visits Path
5 /products/mens-together-t-shirt-from-the-minds-eye
4 /products/citronella-essential-oil
4 /products/love-positivity-moonstone-rose-quartz-bracelet
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4 /products/girls-rose-gold-madonna-pendant-necklace
4 /products/water-based-topcoat-from-tuesday-in-love
4 /products/skirted-modest-legging-from-mumine-activewear
3 /products/daria-embroidered-chiffon-kaftan-maxi-dress
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3 /products/drink-up-grinches-its-christmas-mens-grey-christmas-t-shirt
3 /products/the-travel-set
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3 /products/aries-sign-bracelet
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3 /products/condition-normal-hair-s
3 /products/hare-krishna-script-necklace
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3 /products/bow-sleeves-gold-tunic-dress
3 /products/silver-and-gold-ohm-charm-necklace
3 /products/red-maple-flowered-enamel-bracelets-for-girls
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3 /products/peace-healing-essential-oil-room-spray
2 /products/rose-sky-yoga-leggings
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2 /products/baby-bunny-keepsake-spoon
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2 /products/pure-organic-natural-matcha-green-tea-powder
2 /products/carra-hematite-cross-bracelet
2 /products/spring-forsythia-wreath-from-wildridge-designs
2 /products/handcrafted-copper-and-silver-mens-cross-necklace
2 /products/the-adele-ruffle-blouse
2 /products/christmas-owl-stuffed
2 /products/tribal-print-harem-yoga-pant
2 /products/clary-sage-essential-oil
2 /products/gold-pisces-symbol-necklace
2 /products/chinese-five-spice
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2 /products/vintage-fresh-water-pearl-twist-bracelet
2 /products/lavender-eye-pillow-shauna
2 /products/handcrafted-straw-meditation-cushion-seating-round-50-80cm-oriental-design-japanese-large-floor-cushion-zabuton-meditation-seat
2 /products/chinese-buddha-statue
2 /products/piri-piri-spice
2 /products/24-hour-yahrzeit-beeswax-votive
2 /products/girls-cross-bracelet-with-virgin-mary-charm
2 /products/helen-swarovski-crystal-and-pearl-earrings
2 /products/capricorn-zodiac-necklace
2 /products/bath-massage-oil-sandalwood
2 /products/baharat-spice-4-oz
2 /products/faham-pillow-cover
2 /products/coconut-lemongrass-organic-cream-deodorant-n-33
2 /products/sweetheart-black-flower-girl-dress
2 /products/elephant-spoon-rest
2 /products/dhurri-chowk-weekend-bag
2 /products/dachshund-through-the-snow-mens-navy-shirt
2 /products/love-goddess-himalayan-pink-sea-bath-salts
2 /products/manifest-creativity-knowledge-moonstone-rose-quartz-yellow-calcite-bracelet
2 /products/eman-abaya-from-covered-bliss
2 /products/luxury-tassel-shawl-or-prayer-shawl
2 /products/yoga-mandala-pendant-necklace
2 /products/mens-bear-claw-necklace-in-sterling-silver
2 /products/mala-bead-stretch-bracelets-set-with-spiritual-charms
2 /products/cajeput-cajuput-essential-oil
2 /products/rose-gold-crescent-moon-necklace-1
2 /products/have-yourself-a-merry-little-christmas-womens-white-tank-top
2 /products/rave-holy-gift-necless-2
2 /products/gypsy-mind-ellie-brown-boho-performance-yoga-capri-leggings-women
2 /products/slim-stylish-full-sleeve-knitted-cardigan-coat
2 /products/beckids-green-enamel-bangle-18kt-gold-plated-pink-flowers-bracelet-for-girls
2 /products/straw-fedora-with-oxford-band
2 /products/swiss-cross-nose-stud
2 /products/zen-garden-soy-wax-candle-trovati
2 /products/mens-bracelet-mens-jewellry-jewelry-gift-2
2 /products/black-widow-spider-glasses
2 /products/winter-maxi-dress-dark-blue
2 /products/black-chunri-kaftan
2 /products/white-rustic-wreath-from-wildridge-designs
2 /products/embroidered-cotton-yoga-outfit-set
2 /products/aries-zodiac-necklace
2 /products/christmas-letters-womens-navy-shirt
2 /products/handmade-floral-crown-with-pearls
2 /products/cotton-cashmere-grey-baby-milestone-blanket
2 /products/palo-santa-beeswax-candle
2 /products/elephant-divided-serving-dish
2 /products/esther-earrings
2 /products/sandalwood-incense-coil-diffuser-pack
2 /products/henna-cloves-coffee-shampoo-bar
2 /products/brass-buddha-statue
2 /products/shajara-market-bag-blue
2 /products/chamomile-roman-essential-oil
2 /products/all-natural-winter-dry-skin-balm
2 /products/baby-onesie-kitty-luchador-mexican-wrestler-cat
2 /products/desert-sand-vegan-eyeshadow
2 /products/arthritis-relief-crystal-healing-set
2 /products/boys-blue-dot-tie
2 /products/shajara-market-bag-red
2 /products/crystal-quartz-point-rosary-necklace
2 /products/diva-emerald-and-gold-bracelet
2 /products/gold-anklets
2 /products/sterling-silver-spiritual-hamsa-engraved-plaque-pendant-necklace-by-fronay-15-5-2
2 /products/star-of-david-candle-from-xela-aroma
2 /products/harmony-necklace
2 /products/solar-plexus-chakra-essential-oil-room-spray
2 /products/the-bow-hijab-by-edz
2 /products/roasted-pumpkin-chestnut-holiday-candle
2 /products/modern-wood-essential-oil-diffuser
1 /beauty-picks-for-valentines-day-from-blue-sky-pr
1 /products/venus-ceramic-pendant-necklace-ochre
1 /products/lavender-himalayan-pink-sea-bath-salts
1 /portlandgreekfestival/
1 /ll-candle-co-sumptuous-soy-can
If I could give zero stars I would. The headache the last few weeks from their products disappearing from my store. SEO nightmare. Every week a response saying they will talk to the tech team (still no answer) and Jill, the owner, will respond to a negative review and then over a week later with this: "Hi -,I have written you a couple of times in the past week or so. Are my messages going to your spam or trash? Please double check." Trust us, we can and do check our spam and email more than hourly and somehow just these responses come through? it's ridiculous. Save yourself....
UPDATE: For the second time all of the products listed on my store through Modalyst disappeared and went into an 'Import' list. This means re-writing every product description, re tagging, etc. I have been waiting almost two weeks for help and every three days get a message someone is looking into it. My SEO is a disaster right now with so many broken links.
There are lots of products and that's the plus. The negative is it takes forever- if ever- for someone to get back to you. The vendors never respond through the email option regarding your orders (so if you need to have them ship quick or answer a question don't hold your breath). There isn't an easy option to cancel an order. Many vendors have their own websites and charge less for their products than they suggest you sell it for- which of course is difficult to sell against. Holding on by a thread...
Very messy app! Our store was suddenly not recognised, tried to re-connect it, then the whole import list and all the products were lost. Modalyst has not been able to sort it out for days. Very unprofessional.
Actual rating is 4.5 stars for me, none the less, good app. They make it easy to upload products to your store. The only issues I have with the app is that for my niche, there wasn't much of a feasible selection at the $35 a month price. I ended up only importing 70 products, which is more than the 25 they offer, but not worth the $35 a month, $300+ a year to use the service. None the less, compared to other companies in their niche (dropshipping) they have the most well put together collections and are one of the best, especially for clothing companies. I tried 9 different dropshipping companies and came back to them. So that speaks volumes. I have to use Spocket to supplement my store so that there is enough inventory, so I pay over $100 a month just to run the store, I can't even add other apps at this point to help generate sales, lol, but that is still better than paying thousands for inventory. Good company.
Horrible app!! I would not trust the vendors on this app at all. I had a customer order 2 items. One item took forever to be shipped and the vendor would not reply to my emails until I contacted Modalyst about them. The other vendor shipped an item that looked nothing like the pictures. I ended up having to refund my customer for the entire order due to her dissatisfaction with the purchase.
Also, just a few days ago, the brand that took forever to ship an item was completely deleted from my shop without warning!!! Luckily Modalyst is not the only supply app I use. But I feel really bad for those that spent hours adding those products to their store, only to have them all DELETED suddenly.
I uninstalled the app and asked to be refunded for the app fee I paid since I actually lost money during my subscription (I had only had the app installed for about 2 weeks). Of course, customer service has yet to reply to that email and will not refund my money. Very untrustworthy app and I will never use it again.
Hi Karice,
Thank you for the feedback. Again, we are very sorry about the experience you had with the suppliers in question. It is not our standard, and we will do our best to resolve it right away. As far as your billing, I believe our cofounder is in touch with you and will help finalize your refund request as soon as possible.
If you have further questions, please feel free to email him directly at alain@modalyst.co.
I use this App to help me select brands and other items to share with my customers. I like the variety and the fashion and products are so cute. I like how each week their are something new and different to add to my online store. I like the variety of products the Modalyst has to offer our customers. Modalyst is becoming one of my favorite apps to use.
O modalyst é excelente, muito fácil de trabalhar, tem produtos de qualidades com ótimo Preços, recomendo a todos lojistas... tenho muita sorte em poder usa este App, espero poder fazer mais divulgação dos produtos para obter muitas vendas. daria mais de 5 estrelas.