Molin: AI Chatbot Agent
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ChatGPT-powered AI that helps customers buy faster while reducing your customer support workload.
Molin is a ChatGPT-powered AI chatbot that answers customer questions instantly using your shop’s data. It supports 90+ languages and provides personalized product recommendations while handling inquiries. Molin creates conversational customer experiences by assisting shoppers in real-time. It can track and update orders, process refunds automatically on its own. Connecting Molin AI to your website and Facebook Messenger will help reduce support workload while improving your conversion rates.
- Sell more: Recommend products to your customers in conversation to sell more.
- Reply instantly: Answer customer questions instantly in multiple languages.
- AI Actions: Automatic order updates, cancellations, refunds and more.
- Engage customers with personalised conversation starters based on user behavior.
- Gain unique insights from your customer's conversations to improve your shop.
- Highlights
- Works with the latest themes
Languages
English
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- 25 AI conversations
- Up to 500 products
- 5 preset answers
- Human handover
- Limited conversation history
Startup ($1 now)
$23 / month
or $228/year and save 17%
- 125 AI conversations
- Up to 1,000 products
- 20 preset answers
- Collect potential lead
- Social integrations
- Automatic product refresh
- Limited-time offer! Originally $23/mo
14-day free trial
Growth ($1 now)
$65 / month
or $660/year and save 15%
- 500 AI conversations
- Up to 10,000 products
- 50 preset answers
- File upload
- Order updates & tracking codes
- Limited analytics
- Remove Molin branding
- Limited-time offer! Originally $65/mo
14-day free trial
Scale ($1 now)
$139 / month
or $1,428/year and save 14%
- 1,250 AI conversations
- Up to 30,000 products
- 100 preset answers
- File upload with full analytics
- Order cancellation, refunds, restocking
- Custom AI actions
- Limited-time offer! Originally $139/mo
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (5)
For NOORDIA, Molin AI has been a real game-changer. Alongside our online ring designer, we needed a smart assistant that could answer customer questions quickly and clearly. The system is easy to use, product data updates automatically, and it provides huge support for our daily customer service processes. We especially appreciate the ability to customize the responses so the communication always matches NOORDIA’s brand voice. Reliable, smooth, and truly enhancing the customer experience. We can highly recommend it!
Very bad app! I paid the the Startup plan, they billed me 180$ but still place me at the free plan for whole year. I have no option to cancell the subscription. I asked for refund and cancel the subscription. No reply, This September they are going to bill me another 180$. I asked for help from Shopify, they said they have no control over the 3rd party app. See... Do not ever install this app!
Update after your reply: that's not true, đó not white wash the facts. I have all the screenshots and sent to Shopify support that my plan was on free plan (25 ms/month) even I have paid for Startup plan the last year. I have twice contacted Molin AI via "get support" from the app. The Shopify agent asked me to do so. I have again not recommended anyone to use Molin AI app. Bad support and lying!
Thank you for your review. We couldn't find any emails, calls or chats from you on our support channels (hey@molin.ai or via our AI chatbot). Your account was on the Startup plan until you deleted the chatbot. The subscription has now been cancelled, so you won't be billed again.
Although the AI chatbot was actively used from September 2024 to August 2025, we have processed a refund as a goodwill gesture. You could have cancelled any time, and in most cases we process refunds if contacted early. In this case, it seems you used the app for a full year.
We'd be happy to continue supporting your shop and help you train your AI better to deliver even more value. If your experience with our team and product improves, we'd appreciate it if your review reflected that. Feel free to reach out to us any time at the email above.
We’ve had a good experience with Molin AI so far. The setup process was pretty simple, and the support team was responsive and helpful. The ability to customize the chatbot's personality through prompts is really useful. It helps ease the load on our customer service by handling common questions and suggesting products effectively!
Support
App support provided by Molin AI.
Or visit their support portalResources
Launched
January 24, 2024 · Changelog
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