Monk Free Gift+Checkout Upsell
Avis (437)
Affiner
-
Par note
Ágil y con muy buena actitud
Customer support actually helps you if you have a problem! Instead of ignoring it or not solving it I got complete assistance with my store from Monk. Thank you for their professional support team!
Monk is easy to use and set up, fully recommended. And it’s FREE!
Great app, lots of features and amazing support. Murtuza replied within minutes and solved my problems really quickly.
I've been using the Monk Cart Upsell & Free Gift for my shopify store to help with tiered progress bars, cross-sells and product bundles.. and it has been a breeze. Plus their support team is absolute top-notch. Super helpful and attentive.
We switched to Monk's upsell app after using several others, and it's the best that I've seen thus far for Shopify. Really amazing user interface, more options than the others, and stellar customer support. Will be recommending this app to everyone I know who uses Shopify!
Aplicativo simples e completo, várias opções pra aumentar o ticket médio e o suporte é rápido e eficiente, recomendo.
App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now.
Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half.
I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE.
The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details.
I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!!
DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales.
Piece of junk implementation.
Almost all the issues faced by this store were due to the theme they were using. It seems to be a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code. We raised a collaborator access request to their theme to try and manually removed these lines of code to get the app working as intended but were unable to do so.
I apologize if the app wasn't a right fit for the store.
We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.
THANKS - good service and beautiful app design that fits design product sale! Can't wait till they make multilanguage option
This app is perfect for my free gift and cart progress bar solutions! Customer support is quick and responsive, they also helped me with a custom request. Highly recommend!
It's evident within the first 10 minutes of using the app that they are a very energetic and customer-focused team. Murtuza literally went out of his way to take a look at our store and suggest some best practices! Highly recommend.