Monk Free Gift & Cart Upsell , 417 recensies

Perfect support, They answer my request in less that 24h.

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

I've had excellent experiences with both the app and customer service reps, they respond quickly and fix issues in record time. Both Ravish and Murtuza have been professional, to the point and extremely helpful getting the app setup and fixing any slight bugs (which have been more our errors than anything with the app itself).

Highly recommend for the price and what they offer!!

The Monk App is easy to navigate. There are helpful guides with screenshots to show each step, and the support team is top-notch! They quickly respond and thoroughly get you the right information or fix any issues! The app displays a seamless gift with purchase selector on the cart page, which looks great on the checkout page. Highly recommend!

The features of this app are great. The name "Monk Free Gift with Purchase" doesn't do its (user friendly) complexity justice. It has a ton of useful features that we couldn't find anywhere else. The support is one of the best that I have encountered. Great app!

I am just learning to use the app so I needed support several times and they were extremely quick and helpful. (Murtuza and Ananya) Very appreciative of that.

Works as expected most of the time. And if not the support team is very helpfull and fast.

We are very happy with the app. Everything works fine and smoothly. Can recommend it.

Absolutely great support! Highly recommend the ease of setting this up.

One of the best Support team out there - they always have helped our company when we needed even further and better solutions to our specific issues. We have literally 24 Shopify stores with them! :)