Monk Cart Upsell & Free Gift , 406 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, functionality, and exceptional customer support. They value features like free gifts, cross-selling, and upselling, which reportedly boost conversion rates and average order value. The gift progress bar and customization options are also favored. Customer support, especially agents like Ananya and Ravish, are praised for their responsiveness and proactive assistance. The app's pricing is seen as reasonable, making it suitable for small businesses. It's recommended for its revenue generation potential and seamless integration.
Refine
-
By rating
I wanted something subtle that did not interfere with the UX too much. Monk did the Job and support has been excellent. Patient, polite and helpful
Monk upsell seems somewhat broken, the progess bar will sometimes add the free gifts,and sometimes it wont, leading to a huge drop in CVR. This also goes for running other discounts along side it, getting it stuck in an infinite loop.
Hey, looks like the issues you were facing were because the store was using a third-party app for the cart causing cross-app interference between Monk and the other app. Monk is currently compatible only with a theme's native cart or a custom coded cart but not with other cart apps.
Monk Cart Upsell & Free Gift is genius! Intuitive, simple and targeted marketing tool to maximize customer visits and upsell in a way that feels organic. Highly effective. Recommend to all e-commerce businesses!
I recently had an issue and had to ask for support, I received help from Ravish from the customer service team, and I must say, the experience was outstanding! I was struggling with configuring certain options, and Ravish went above and beyond to assist me.
Not only did he patiently guide me through the process, but he also took the initiative to send me step-by-step instructional videos tailored to my specific needs. This personalized touch made the entire troubleshooting process incredibly smooth and efficient.
What truly stood out was Ravish's dedication – he stayed connected throughout the entire time, providing real-time support. Having him in line while I worked through the issue was immensely helpful. His expertise, along with the willingness to go that extra mile, made me feel valued as a customer.
Overall, I'm extremely satisfied with the level of service provided by Ravish and the entire customer support team. Kudos to them for setting a high standard for customer care! I highly recommend this Monk, not just for its functionality but for the exceptional support that comes with it.
Thank you, Ravish, and the entire team, for making my experience a positive one!
good support team, got my issue fixed in few minutes.
Does exactly what I need, great value and extremely helpful support with fast response and action time. Cheers.
The customer service was really quick to solve my technical issues.
I still have to test all the app features but it's already looking promising!
Outstanding customer service! Whenever I have any questions or concerns they are right there and super helpful. Plus, the app itself is great. Definitely would recommend.
It appears to be working well. Easy set up and support is great too!
Easy to use app and great customer support