Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, functionality, and exceptional customer support. They value features like free gifts, cross-selling, and upselling, which reportedly boost conversion rates and average order value. The gift progress bar and customization options are also favored. Customer support, especially agents like Ananya and Ravish, are praised for their responsiveness and proactive assistance. The app's pricing is seen as reasonable, making it suitable for small businesses. It's recommended for its revenue generation potential and seamless integration.

December 7, 2023

The app has helped us raise our AOV through accessory upsells. Their support is also excellent as they have helped me setup and optimize several funnels.

Precision Pro Golf
United States
7 months using the app
November 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having.

Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Lusso Cloud
United States
6 months using the app
December 6, 2023

Just uploaded the app! Service is amazing, staff is efficient and helpful. The app is very simple to use and has to many options to create creative offers for your clients.

SWIMWEAREDEN
Canada
3 months using the app
November 29, 2023

Fast support. I have proposed a few useful and important features to help them optimize and hope they will implement it soon.

Wonder Skull
United States
4 months using the app
November 27, 2023

A really solid app packed with features and works seamlessly. We needed a gift with purchase functionality for our Black Friday sale and this app delivered. The support is superb too with the Monk team ready to answer any questions you may need before or during the use of the app.

Akin Moto
Australia
27 days using the app
November 22, 2023

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Bosphorus Leather
United States
10 months using the app
February 6, 2024

Customer service very helpful and fast to reply.

Carton Blanche
United States
4 days using the app
Edited January 7, 2024

Perfect support, They answer my request in less that 24h.

LINDAS
Spain
About 1 month using the app
February 26, 2024

Amazing and fast support, and loving the features!

Avagante
Norway
1 day using the app
November 28, 2023

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

Bon Bini
United States
2 days using the app