Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, personalization options, and ability to enhance customer experience. It's particularly praised for setting up gift with purchase campaigns, cross-selling, and increasing average order value. Merchants value its seamless integration, functionality, and excellent customer service. Some find the analytics feature lacking, but improvements are underway. The app offers a free plan, supports multiple currencies, and integrates well with custom themes. Despite minor drawbacks, it's recommended for boosting sales and providing a professional look to businesses.

November 4, 2023

It's a great app with a great mix of features! The support team is always there to help you and does everything they can to solve your problem.

United Kingdom
3 days using the app
September 19, 2023

I recently reached out to the customer service team, and I must say, I was thoroughly impressed. The support was very fast and efficient! Not only did they address my concerns promptly, but they also ensured that I fully understood the solution.

12 days using the app
November 9, 2023

Fixed my problem fast and the customer service was great because he made recommendations on how to increase conversion rates

United States
3 days using the app
July 24, 2023

They're great! Have had to work out a few kinks, but the support is always really speedy and extremely helpful. I don't think a support chat has ever been as helpful as this one. Any issues you have, just reach out and they'll answer all your questions. Haven't had any major qualms with the app so far, so I'd recommend it!

Hardpressed Print Studio Inc.
9 months using the app
November 23, 2023

App was ok but the support I got today was great!

Cross O Meats
United States
About 20 hours using the app
November 20, 2023

We are very happy with the app. Everything works fine and smoothly. Can recommend it.

HS Activa
4 days using the app
October 5, 2023

Love this app. Tech support has been great and guide me through the entire set up process. This app works well without a glitch.

dev youngla
United States
2 days using the app
November 8, 2023

I installed this app and was able to finally have a free gift added to my cart with a discount as well. Ran into a small issue which was fixed immediately and now everything is working like a charm. Customer service was amazing as everyone has stated. If you are looking for a great free gift, cross-sell, upsell cart app this is the one. Can't wait to see what else it can do for me and looking forward to increasing my AOV!!

LD Keyfinder
About 2 hours using the app
Edited August 2, 2023

I am writing to express my appreciation for your exceptional customer service.
Despite an initial issue I faced with the billing process, your team handled the situation with remarkable speed and professionalism. I was particularly impressed with how Ravish, the founder of Monk app, personally reached out to ensure the problem was addressed and resolved. The willingness to acknowledge the error, provide a prompt refund, and undertake technical rectification to prevent recurrence shows a high level of customer consideration and business integrity.
The Monk app itself is an impressive tool that boasts user-friendly features and functionality. Although my initial experience was marred by a billing misunderstanding, the way it was resolved has only reinforced my confidence in your app and team.
I believe such an approach towards customer satisfaction deserves recognition. Therefore, I am leaving this positive review to commend your team's excellent work and to encourage other users to experience your commendable services.

Japan Figure Store - #1 Bring To You The Best Japanese Goods
3 months using the app
November 17, 2023

Grat help from Sara. Thank you. Lets see how the app will help me.

3 days using the app