Monk Free Gift with Purchase
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Given the price of the app, I thought customer support would be able to help us, but no.
No one was willing to help me set up the progress bar.
No enthusiasm, no motivation, I definitely do not recommend this app, especially considering the price and the features it offers.
Don't waste your time.
Hey, Ravish here founder of Monk apologising on behalf of the team. We have fixed the issues you had raised with our team, can you please go to the app and confirm if it's now working as expected? We have our best people looking into it and I assure you that we'll do our best to get your offer up and running.
Poor quality app. VERY glitchy. Support is not available during business hours in AU. We lost so many sales from the app not working and using our native shopping cart. Worked maybe 1 in 4 times. Because support is so slow to reply I have to abandon this app and wear all the lost sales
We apologise for the experience you had with the app. Our team is available via live chat all day except 7am-1pm AU time, 5 days a week - outside of these hours you can always reach out to us via email.
The issue you faced with the app was due to a bug from our end and we've now deployed a fix for it - please give the app another try and it shall work as intended.
=== DON'T INSTALL THIS APP ===
Warning: Avoid downloading or trying this app!
I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss.
The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue.
They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.
1. The merchant uninstalled the app during their free trial and did not pay for the app (the usual 7 day free trial was extended by 7 more days upon request)
2. We requested for collaborator access to their store for 2 reasons:
a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request.
b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution.
I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.
Worst app on this planet. Nothing works, its a complete disaster. PLEASE STAY AWAY FROM MONK!!!
We apologise for the experience you had with the app. It looks like some custom code in your theme was interfering with Monk due to which the offer wasn't functioning as intended. Please see the email we've sent you that contains details of this specific custom code and a resolution to the interference problem.
Why can't they make a normal gift app. Please note that promo codes for discounts will no longer work in your store... You can add only one gift.
1. Monk is built as a unified upsell + gift app to ensure merchants do not have to use several similar apps (too many apps can bloat subscription fees as well as slow down a website)
2. To combine Monk's discounts with a Shopify discount, stores have to enable the 'product discount' combinations option in their Shopify 'Discounts' setting.
3. The app has a default set-up of 1 gift per customer but merchants have the ability to remove this restriction and offer multiple quantities of multiple products as gifts simultanouesly
App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now.
Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half.
I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE.
The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details.
I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!!
DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales.
Piece of junk implementation.
Update(Sept 2024): Almost all the issues faced by this store were due to the theme they were using. It seems to have been a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code.
I apologize if the app wasn't a right fit for the store.
We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.
Was looking for an Upsell for the holiday sales, but the customer support never reply my question after waiting for a week still nothing.
We did reply to them via email a couple of times but seems like the email address they provided was a non responsive one.
This app uses a workaround creating "Draft Orders" and so when we went live it created errors in our reporting and workflow for "Online Orders." Also, it was not working consistently and only half of our customers had the promotion added to their cart.
Update (June '23): The app now uses Shopify Functions instead of Draft Orders.
We use Shopify's Draft Order mechanism because it provides incredible flexibility in the way offers can be set-up using Monk. A merchant can create multiple separate promotions like a gift with purchase, a few bundles as well as upsells/cross sell and all of them will work independently and seamlessly.
In this specific case - the promotion was applied as per the rules configured within the app and the other half of customers that did not avail the promotion because they did not meet the eligibility criteria setup by the merchant.
I would avoid. A CRO company told us about this app. We downloaded it for the trial but it lacked basic functions that Rebuy or Upcart have. Then the company asked to use our logo on their website to highlight large merchants using their software. We told them we're not even using it. Turns out we were being billed and we never used the product. But they wouldn't refund us the funds.
Read the other responses on how the reply to criticism and you can see they lack customer service. I would opt for Upcart if you're needing a cheap solution or Rebuy for more advanced.
Also, cart apps crush your page speed so I would just stay away entirely and have a developer custom code something which is what we've done.
The app charges a flat monthly fee based on the total orders processed by the Online Store. This is specified when a trial is started as well as in our detailed pricing documentation. We do process a full refund in cases where the issue is legitimate and have done so for several merchants. This store used 3 features of the app well beyond the trial period before raising a refund request and hence theirs was rejected. We have 500+ reviews praising our customer service, I apologize that Monk wasn't the right fit for the store.
