Monk Free Gift+Checkout Upsell
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (508)
Affiner
-
Par note
I just started using so I can't say for sure , but till now the've shown a good communication and suport
Amazing support! Great job Jay!
Can't fault the app, it has pulled my AOV up by 20% and the support is amazing as well. Looking forward to using even more features
I'm very satisfied with this app, Murtuza from the Monk team has helped me very well, I'm gone keep this app for sure!
This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!
=== DON'T INSTALL THIS APP ===
Warning: Avoid downloading or trying this app!
I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss.
The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue.
They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.
1. The merchant uninstalled the app during their free trial and did not pay for the app
2. We requested for collaborator access to their store for 2 reasons:
a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request.
b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution.
I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.
Great Customer Support. Murtuza was a great help, giving helpful insights.
The top feature is the cart and add ons.
Very responsive, thorough, and helpful the support team is. Murtuza went above and beyond to get my complex GWP requirements set up and made several suggestions to improve the user experience and showed me a few hacks to fail-proof our offer. They are honestly the gold standard of Shopify apps and support. Highly recommend this app!
Super helpful to solve any problem, they respond immediately and solve any problem within a few hours, really recommended
Very quick to respond and rectify a problem with my theme compatibility. Good pricing and a wide range of options and advanced settings.