Monk Free Gift+Checkout Upsell

Monk Free Gift+Checkout Upsell

리뷰 (507)

전체 평점
4.9
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 5월 30일

very helpful with online chat to sort out getting it set up. cannot wait to use it.
Faheed was very patient to help

Discount Yachting
오스트레일리아
앱 사용 기간 2일
2023년 1월 19일에 편집됨

App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now.

Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half.

I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE.

The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details.

I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!!

DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales.

Piece of junk implementation.

BioSource Nutra
미국
앱 사용 기간 2개월
답글 Monk Commerce개 2023년 1월 19일

Update(Sept 2024): Almost all the issues faced by this store were due to the theme they were using. It seems to have been a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code.

I apologize if the app wasn't a right fit for the store.
We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.

2022년 4월 24일

The best upsell app I have come across, and I have tried them all. Customer support was excellent from Murtuza M. Thanks guys.

Rug Love
영국
앱 사용 기간 1일
2021년 11월 14일에 편집됨

Selling option bundles are basic upsell / cross sell and need a bit more work to come up to competitor app standards. Being free the basic sell features are ok and the configurable colours and text is pretty good. The app suffers from inability to BOGOF, inability to include a free item into a bundle, or be able to discount more if customers buy more. Sadly other apps provide these features. The side pop-up needs refinement performance wise as it causes a noticeable slow down on the page. Overall a good app but needs more given it has moved to a subscription model.

CoolAndSmartGadgets.com
영국
앱 사용 기간 대략 2개월
2022년 10월 28일

Murtuza helped me for fix this app so amazing thank you support team Murtuza they helped so fast and really good app

Kaysmar
미국
앱 사용 기간 1일
2023년 11월 2일

Really cool app, looking forward to improving the customer experience on our free gifts strategy. I've been super impressed with the support team. Very fast and helpful.

BibleSocks
미국
앱 사용 기간 1일
2021년 8월 31일

This app is simple to use and offers discounts displays that are not invasive on the store page or on the checkout page. In addition, the support service is really fast! I would advice it to everyone!

elliepurple
이탈리아
앱 사용 기간 1일
답글 Monk Commerce개 2021년 9월 7일

Thank you! We have several new features in the pipeline raring to go and help you make more money, stay tuned!

2023년 9월 1일

While the analytics really leave something to be desired, the ease of use to set up this app, personalize it, stack discounts and features, and create a better customer experience is really all top-notch. The customer service in itself is worth every penny. I've reached out to them multiple times through the chat and have had resolutions and answers well within an hour. They're friendly, quick to respond, and open about what they know needs to improve and their plans for doing so.
If you're looking for a super easy, user-friendly experience to enhance your customer's experience, I would 100% recommend Monk.

Wicked Edge
미국
앱 사용 기간 대략 1개월
2023년 5월 22일

I highly recommend! Received help quickly from support can’t wait for the sales to come rolling in .

Lexi’s Plus Size Spot
미국
앱 사용 기간 1일
2023년 2월 20일

Ich habe den Chat eröffnet und um Hilfe gebetet. Innerhalb paar Sekunden wurde sofort mein Problem gelöst. Super support und mega kompetent. Danke!

Duftdeko
스위스
앱 사용 기간 1일