Monk Free Gift+Checkout Upsell

Outstanding customer service! Whenever I have any questions or concerns they are right there and super helpful. Plus, the app itself is great. Definitely would recommend.

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

Does exactly what I need, great value and extremely helpful support with fast response and action time. Cheers.

Great support, they fix issue in a minute. Thanks for your help !

Your team support is very quick and it impresses me
Thanks, Ananya for your quick support once again

Monk is a fantastic addition to our Shopify store! This app makes it much easier to enhance the cart experience by offering free gifts and cross-selling. Its user-friendly features have helped improve our conversion rates, and it's a valuable tool for any e-commerce business. The customer support is extremely responsive and very helpful with custom solutions to fit our store!

Great customer service and a great app. I highly recommend this.

Fixed my problem fast and the customer service was great because he made recommendations on how to increase conversion rates

We are very happy with the app. Everything works fine and smoothly. Can recommend it.

Amazing Customer Service! Fast at responding and great instructions!