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A lot of glitches are there, and when you contact the customer care their response is really pathetic. You have to wait for 24 hour in order to get a proper response from the dev team. Considering the app cost I won't recommend this app to anyone else
Sorry we aren't compatible with the checkout system you wanted to use and this messed with your analytics. Unfortunately, this is a limitation Shopify puts on us.
I can see you also had custom features you wanted live. Unfortunately, things can take a little longer for custom work and technical responses during Q4 inanity growth period.
Understand your frustration there.
In the end I'm glad to see you have chosen to continue with Monster cart. I hope you have a great end to the year!
The team works tirelessly during these periods.
Please let us know if there is anything we can do to turn this into 5 star service.
Happy Upsells!
Ty - Monster co-founder
App is working great so far! I was using three seperate apps to do the same job this one app does! The app works so seamlessly with shopify and the team are amazing the deal with if I have any questions they respond in the app chat within a few minutes. Highly recommend to any one wanting to get an all in one app for in cart upsells, announcement bar, sticky cart and so much more!
I received a clear and easy-to-follow video that explained where I went wrong with the setup and the extra features I was missing. Sometimes, we are so busy uploading these apps, and the good ones with great customer service stand out from the rest! I'm looking forward to seeing the AOV rise thanks to such a great app! Brilliant.
Very efficient customer service.
awesome app so far. had many conversions just by using the free gift feature. the layout, the colours, the optional extras like confetti when the customer meets the cart goal etc etc - love the app. i had a little issue today and got in contact with support and charlene answered almost immediatley and was super super polite and friendly. personally one of the best upsell apps on the shopify app store easily.
Me gusta mucho la app. El soporte es bueno y trabajan muy bien para solucionar los problemas, especialmente Angelica es un amor. Lo único que me gustaría es que el coste fuese un poco más asequible para aquellos pequeños emprendedores que no podemos con tantos gastos al mes, esto nos sería de gran ayuda.
Super app, veel mogelijkheden.
En heel belangrijk, een super snelle en behulpzame klantenservice voor als je er zelf niet uit komt. Zou het iedereen aanraden!
I love this app!
Ty here - one of the founders 🥰 Appreciate the nice things said in email about Monster Cart on both your stores.... This review definitely doesn't reflect the standard of support experience we strive for daily! Communication was lost in email. We are sorry about this! The best way to get in touch is through our support chat. Will work on some processes here.
In the meantime - I've chased your case down and emailed you back. looking forward to your response there.
Ty. :)
I couldn't be more thrilled with the support I received from this incredible team! From the very beginning, they have been nothing short of amazing. Their expertise and dedication have been a game-changer for us. They not only provided top-notch solutions but also uplifted our spirits with their positive attitude and unwavering encouragement.
Every interaction with them has been a breath of fresh air. They listened to our concerns, addressed our needs promptly, and went above and beyond to ensure our success. Their professionalism and genuine care for our well-being made all the difference.
The team's support has been instrumental in overcoming challenges and achieving our goals. They have a knack for turning obstacles into opportunities, and their enthusiasm is contagious. We are truly grateful for their outstanding service and the uplifting impact they've had on our journey.
Thank you for being such an incredible team! Your support has been invaluable, and we look forward to continuing this wonderful partnership
It's a incredible App! It is 100% customizable! My CR & my AOV have gone up since the first moment I installed it! I love it!