Avis (634)
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Very helpful! Answered all my questions promptly and was able to resolve all issues
I wanted to test the app during the Black Friday promo : one month free trial. I've been charged after 10 days. I've contacted the support several times, nobody follows up on my several emails, and nobody is answering since I've asked for a refund. Unacceptable.
Legend! Ty here - one of the founders... I tried shooting you an email! OFC we refunded the second we could see it on our end 😁 Would be silly if we didn't. Unfortunately - as the team said in other emails... it takes a little while for Shopify billing to show up so that the refund button on their system appears. 😅 I hope you crushed your Q4! Please let us know if we can help with anything else. love to have you back in monster world. 🥰
Angelica was very helpful and great to communicate too, she helped me with product discounts and how I can apply it to the Monster app. She made the process very easy to understand. Thank you so much for her help!
best customer service. prompt and always knowledgable !
I signed up for 2 Monster App Softwares to help my customer's Shopify Experience, as well as my company increase revenue and experience opportunities.
I have built an out of the box store front that doesn't integrate automatically when you install and activate it...
I sent a simple support request, correspondence was seamless, I gave permission on the back end for them to take a look, and less than 12 hours later, they embedded both apps, and got them running perfectly by the time I logged in the next morning!
I'm still in my "30 Day Free Trial" of the apps (literally less than 24hours since I signed up), and I am already extremely impressed!
10/10 recommend!
App is working great so far! I was using three seperate apps to do the same job this one app does! The app works so seamlessly with shopify and the team are amazing the deal with if I have any questions they respond in the app chat within a few minutes. Highly recommend to any one wanting to get an all in one app for in cart upsells, announcement bar, sticky cart and so much more!
Excellent customer service, very fast and prompt! Would highly recommend
Very Helpful when I had a question, solved it within 10 minutes
Support are human and prompt and friendly, Can-do attitude. Everything you want :-)
I am always happy with the quick response and assistance from the team. Angelica was especially helpful for me today. Thank you!