Avis (634)
Affiner
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Par note
Have had a few teething problems with set up but the team have been there straight away to sort them out promptly! Great customer service
absolutely loving this customer service team
always so helpful and get the job done right away
HIGHLY RECOMMEND!
It's a incredible App! It is 100% customizable! My CR & my AOV have gone up since the first moment I installed it! I love it!
best customer support EVERRR, super fast and they will literally do anything for you and u just have to sit back and relax LOL
I couldn't be more thrilled with the support I received from this incredible team! From the very beginning, they have been nothing short of amazing. Their expertise and dedication have been a game-changer for us. They not only provided top-notch solutions but also uplifted our spirits with their positive attitude and unwavering encouragement.
Every interaction with them has been a breath of fresh air. They listened to our concerns, addressed our needs promptly, and went above and beyond to ensure our success. Their professionalism and genuine care for our well-being made all the difference.
The team's support has been instrumental in overcoming challenges and achieving our goals. They have a knack for turning obstacles into opportunities, and their enthusiasm is contagious. We are truly grateful for their outstanding service and the uplifting impact they've had on our journey.
Thank you for being such an incredible team! Your support has been invaluable, and we look forward to continuing this wonderful partnership
The support is amazingly fast and efficient ! I had an issue and was able to fix it within minutes ! Really recommended app and support.
this entire app does not work
super hard to customize
my customers click add to cart and it takes them to the homepage
then the add to cart pops up
then when you try and click the terrible looking upsell
it doesnt even work
support isnt online during normal USA working hours
I heard great things about this platform but overall experience has been terrible. I get things happen with these apps but when you are not even available to respond during normal working hours? Thats insane.
DO NOT USE THIS APP!
Hi team 🥰 Our app has integrated seamlessly with 4000+ stores out of the box - However your specific theme is a rare one we have to work on manually. Looking through records - I see team responded to your message within 6 minutes. I'm sorry if you expected it to be faster. Support is sometimes working with multiple stores and gets to you as soon as possible. If you would give us a chance we'd love to help get your app up and running perfectly.
(Also.. just wanted to bring to your attention... your store may have recently been hacked. I can see a different site appear when clicking your URL. Hoping you can get it fixed soon and back selling) Ty 🙏🏻
Effective app and great customer support from the Monster Cart team!
Excellent service, both times I've had questions or issues they were quick to solve it!
It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.
ohhh nooo sorry to hear this! We try our hardest to answer within 5-10 minutes. Not one of our usual support happy reviews. 😅 Thanks for the feedback. As for cart width... our team can easily customize this for you.
As for pricing our value should easil exceed the cost within those 500 orders. We get a lot of customers ask why we are so cheap for what we do. Always appreciate the feedback though. If you would like to try Monster again.. please reach out to the support team and we would happily extend your trial to give it a go. :) Ty.