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I am extremely pleased with the level of service I have received. There were two specific issues – one related to font color and the other regarding how the cart functioned within my theme. The customer service team has been exceptional, promptly addressing and correcting these issues. Normally, I do not leave reviews; however, their outstanding support has compelled me to share my positive experience with others. It is important to acknowledge when a company exceeds expectations, and I hope they continue to maintain this high standard of service.
Would totally recommend this app to anyone looking to improve their cart and upsell products. The app is so user friendly and the support team are amazing to deal with and are prompt in getting back to you. 100% recommended
This is the worst app! It was recommended by a team that's helping me with the website, the cart was changed to this one before Black Friday, the app works for certain people but for others don't. We got complaints from clients that couldn't add items to cart and when we test some of us could, some of us couldn't and this happened in the busiest time of the year. DO NOT USE!
Sorry to hear this!!!! 😅 We were in 1000% help mode throughout this period to help with any theme, App incompatibility or cart issues anyone might have. Looking back i couldn't see any messages from your team.
Unfortunately it's hard to pinpoint exactly what may have happened without getting to do a deeper dive. Sometimes there can be issues with conflicting themes, carts and other apps that we can't solve without investigating further.
If you decide to download the app again please feel free to reach out and let us know what you are facing here.
absolutely loving this customer service team
always so helpful and get the job done right away
HIGHLY RECOMMEND!
It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.
ohhh nooo sorry to hear this! We try our hardest to answer within 5-10 minutes. Not one of our usual support happy reviews. 😅 Thanks for the feedback. As for cart width... our team can easily customize this for you.
As for pricing our value should easil exceed the cost within those 500 orders. We get a lot of customers ask why we are so cheap for what we do. Always appreciate the feedback though. If you would like to try Monster again.. please reach out to the support team and we would happily extend your trial to give it a go. :) Ty.
What a great service! Raneen helped me with alot of things that took close to an hour, even noticing some errors by herself! Cant recommend them enough!
App has a Quick response time
Great customer service, love this app!
We are very happy with the plugin and a very prompt support!
This app has been so helpful, and the customer service is excellent!