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Great customer service, love this app!
I am extremely pleased with the level of service I have received. There were two specific issues – one related to font color and the other regarding how the cart functioned within my theme. The customer service team has been exceptional, promptly addressing and correcting these issues. Normally, I do not leave reviews; however, their outstanding support has compelled me to share my positive experience with others. It is important to acknowledge when a company exceeds expectations, and I hope they continue to maintain this high standard of service.
App has a Quick response time
We use MonsterApp for all our promotion campaigns and like the gamification of the discounts in the cart. Also a special mention to the support team. They go above and beyond to help and respond quickly to queries. A big thank you to Charlene and Angelica for first class service.
Only just started using Monster upsell. The live chat service was extremely fast and helpful. I found it hard to believe that I was speaking to a real person because the response and help was so quick. I have a quick add to cart button on my page and it wasnt showing the monster cart slider when clicked from a collection page so the team are accessing my store to fix that.
I recently encountered some issues with the Monster App Cart, and I must say that Charlene provided me with outstanding customer service. Her dedication to resolving my problems went above and beyond my expectations.
Charlene was not only prompt in addressing my concerns but also demonstrated a deep understanding of the issues I faced. Her patience and willingness to guide me through the solution made the entire process much smoother. What impressed me the most was her genuine concern for customer satisfaction.
I have reached out two separate times through the online chat inside the app and both times I received excellent service. They listened to the kind of campaign I needed and built it for me when I was struggling, and now are there for assistance when I get stuck. It gives me great confidence in using the app. Plus, it's the only one of about 7 free gift apps in Shopify that I tried that did exactly what I wanted it to do.
Would totally recommend this app to anyone looking to improve their cart and upsell products. The app is so user friendly and the support team are amazing to deal with and are prompt in getting back to you. 100% recommended
absolutely loving this customer service team
always so helpful and get the job done right away
HIGHLY RECOMMEND!
What a great service! Raneen helped me with alot of things that took close to an hour, even noticing some errors by herself! Cant recommend them enough!