Recensioner (558)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 95 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
7 april 2023

Worst support we've received from any app provider over the past five years we've been on Shopify. The app was breaking our 'Add to Cart' button so that when it was clicked, nothing would happen. It would take quite a few clicks at times to add an item to the cart, and even then our old cart would load, not the MonsterUpsell version.

I sent a screen sharing video to support regarding the issue, and they said they'd get back to me in 24-48 hours. 48 hours past, so I followed up to see what the status was.

Here's the response I received, "Our dev team and even the head dev already checked the issue and tried their best to make our app work in your store. But unfortunately, we can't support your theme and therefore we can't do anything from our end."

Disappointing for sure, but I was understanding, until I went to uninstall the app, and saw that the dev team chose to leave the app enabled on our LIVE theme when they knew it was breaking our 'Add to Cart' button.

First of all, they should have been testing the app on a backup theme that was not published/live, and second of all, they should have immediately disabled the app once they confirmed they couldn't fix the issue. That's just basic, developer 101 type of stuff.

It just shows how little they care about their customers. I'll be finding another in-cart upsell app, and I recommend you do the same.

SupplyMe
USA
3 dagar användning av appen
Monster Apps svarade 7 april 2023

Ty here one of the founders... 🥲🥲 Store owners are the heart of our business and the team works hard to support as best they can... (see past reviews)
Trust me - it kills us to hear this kind of feedback. 😅

--
Yes totallllllyyy agree... Testing on backup themes is our normal standard operating procedure. I'll be chasing down how and why this situation played out.

--
As for compatibility...
Unfortunately yes... your theme clashes with the loading of our app. This is a rare situation. We had our main devs on it for 2 days straight and couldn't solve it.
Sorry - wish I had a better answer here. 🥲🥲

17 maj 2023

Once Charlene entered the chat she addressed my problem in a matter of seconds. Great knowledgeable support. No unnecessary talking. I am impressed.

OBSYSS
Nederländerna
Ungefär 3 timmar användning av appen
31 augusti 2021

So far I like it. I used it for 10-20 mins and the app is very user-friendly. Very easy to use and to understand. I hope they will add more features soon so we can enjoy the Q4.

Gemsness
Rumänien
Ungefär 3 timmar användning av appen
Monster Apps svarade 31 augusti 2021

You read our flipping mind 😉🔥 Q4 here we come!!!
So many epic features in the works 🚀

21 februari 2023

Had the most amazing experience with MonsterApps! Recommended from my e-commerce business group.

Started off with a super helpful query from Shada late at night then followed up with super helpful Charlene the next day.

YouTube tutorials are easy to follow to get started and Charlene was incredible helping me navigate any questions I had. Incredible support and I was able to keep the chat open whilst I set up the app, able to check in whenever I needed without having to close the chat.

Obviously a business who has their stuff together and I look forward to recommending them to others.

The Wholefoods Refillery™
Australien
Ungefär 2 timmar användning av appen
28 oktober 2022

This app has HANDS DOWN the best customer support I have ever experienced in my entire life. The freaking owner of the company got on the live chat with me at 11:30PM to help me edit my HTML. And we bro'd down. I have a cheeky little feeling this app will help me generate an extra 20-30% AOV MINIMUM. I've been doing Ecom for 10 years - take my advice on this: any company that will help you like this one does is a 100% WINNER. Download now !!

Arrowhead Tactical Apparel
USA
Ungefär 2 timmar användning av appen
Monster Apps svarade 28 oktober 2022

Absolute pleasure chatttttting maaaate ;) 🙏🏻❤️
See you at one of the next ecom conferences 😜

Go make some UPSELLLLS

14 januari 2022

Very good app, simple, easy to configure and the support team is awesome, fast and can makes "dreams come true" :)

The Grand Warehouse
Frankrike
Ungefär 2 timmar användning av appen
Monster Apps svarade 14 januari 2022

haha you wishes are our command!!!!!
Upselllll dream come true!!!! ✨🎉

24 februari 2023

Very attentive customer service team who are always there to help when needed! We love the functions of the app!

Grahams Natural UK
Storbritannien
Ungefär 2 timmar användning av appen
8 mars 2022

Super easy to use and set up was a breeze! Lots of bells and whistles for a reasonable price! Would definitely recommend it!

Curl Keeper - Curly Hair Solutions
Kanada
Ungefär 2 timmar användning av appen
Monster Apps svarade 8 mars 2022

WOWOWOW we working our but off to create whistles!

And soooo many BELLS! hahaha

Let's get you some epic upsells!!!!

15 juni 2022

I am just now messing around with the features. I had some questions to start out and the customer service was GREAT to say the least! Nothing worse than dealing with a bot or someone who just shoves deals down your throat. The most basic part of this app lets me delete other apps I cant stand. Already off to a great start!

INK POISONING APPAREL
USA
Ungefär en timme användning av appen
Monster Apps svarade 15 juni 2022

Freakinnnnn wohoooooooo!!! awesome to hear! 🙌🥰
May the Upsell God's be with YOUUU!!!!! 🔥🤘🏻

3 februari 2022

Took me less than an hour to set everything up, incredibly easy to set up and customer service answered right away when I wanted something custom. All apps should be as fast and easy to use as this

Cosgear
Norge
Ungefär en timme användning av appen