Monster Cart Upsell+Free Gifts

Worst support we've received from any app provider over the past five years we've been on Shopify. The app was breaking our 'Add to Cart' button so that when it was clicked, nothing would happen. It would take quite a few clicks at times to add an item to the cart, and even then our old cart would load, not the MonsterUpsell version.

I sent a screen sharing video to support regarding the issue, and they said they'd get back to me in 24-48 hours. 48 hours past, so I followed up to see what the status was.

Here's the response I received, "Our dev team and even the head dev already checked the issue and tried their best to make our app work in your store. But unfortunately, we can't support your theme and therefore we can't do anything from our end."

Disappointing for sure, but I was understanding, until I went to uninstall the app, and saw that the dev team chose to leave the app enabled on our LIVE theme when they knew it was breaking our 'Add to Cart' button.

First of all, they should have been testing the app on a backup theme that was not published/live, and second of all, they should have immediately disabled the app once they confirmed they couldn't fix the issue. That's just basic, developer 101 type of stuff.

It just shows how little they care about their customers. I'll be finding another in-cart upsell app, and I recommend you do the same.

Once Charlene entered the chat she addressed my problem in a matter of seconds. Great knowledgeable support. No unnecessary talking. I am impressed.

So far I like it. I used it for 10-20 mins and the app is very user-friendly. Very easy to use and to understand. I hope they will add more features soon so we can enjoy the Q4.

Had the most amazing experience with MonsterApps! Recommended from my e-commerce business group.

Started off with a super helpful query from Shada late at night then followed up with super helpful Charlene the next day.

YouTube tutorials are easy to follow to get started and Charlene was incredible helping me navigate any questions I had. Incredible support and I was able to keep the chat open whilst I set up the app, able to check in whenever I needed without having to close the chat.

Obviously a business who has their stuff together and I look forward to recommending them to others.

Very good app, simple, easy to configure and the support team is awesome, fast and can makes "dreams come true" :)

Very attentive customer service team who are always there to help when needed! We love the functions of the app!

Super easy to use and set up was a breeze! Lots of bells and whistles for a reasonable price! Would definitely recommend it!

I am just now messing around with the features. I had some questions to start out and the customer service was GREAT to say the least! Nothing worse than dealing with a bot or someone who just shoves deals down your throat. The most basic part of this app lets me delete other apps I cant stand. Already off to a great start!

I've been putting off adding an upsell for ages and I don't know why. It was so easy to do and Charlene was really helpful. Definitely recommend

Awesome app. Lots of potential to help increase your conversion rates and Average dollar sale. Charlene was a huge help in the service desk chat.