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I had some issues initially and Ty has been amazing at helping me fix everything personally. He has spent so much time trying to make it right and I now have everything set up on my store and am so excited to use all the features available.
Absolutely amazing customer service and app!
Cart features and campaigns are easy to set up and look amazing.
Hey team .. Just sent an email. We are in the process of migrating stores to V2 of Monster Cart for analytics. Love to get you sorted there as per conversation. I've also written to you about the charges. Unfortunately this is how Shopify charges our usage and prorata. Its tricky to unpack (please see email)
Ty
Co-founder Monster Cart
Decent app, but picked up that they are duplicating their charges every month. They charge a monthly fee + usage & a monthly fee again. I reached out to their support 2 weeks ago and keep getting a general response that they've passed on the message to the team leader, but still no response. Can you please refund and fix your charges ASAP? Check your charges on your monthly bill!
Update: 🥰 Great to work with you past weeks. Hoping its been a 5 star experience. As per previous response.. unfortunately this is how Shopify billing shows charges. I wish were able to change their systems.. however we are quite limited here - Lets get you some more upsells!
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This is how Shopify system charges with a base charge plus usage separate. This is in-line with our normal pricing listed in FAQs. Really sorry you received a general response message. This should have been communicated day one. Please read the emails I've sent over past weeks. Id love to have the opportunity to make this into a 5 star response.
Ty Chapman - Monster Cart Founder
I'm really not so tech savvy, but that's not a problem! The Team at Monster Cart, especially my new best buddy Charlene, was there to help me create a cart that was tailored for my e-commerce site to increase my Average Order Value. It was everything I was looking and hoping for in a tool to help me with my business. Thank you Monster Cart!
I've been so impressed with Monster Cart so far - the team are very helpful as well in quickly answering any set-up questions. I really like the added features that Monster cart have that I know don't exist in the other cart apps - Monster Cart for example have in-cart drawer scarcity timers and banner announcements. Fantastic!
Awesome app I think this really helped smooth out the checkout experience and upsell for sure! One of the best apps I have and definitely worth it!
Great app! Support is even better! Very responsive and keep me updated if fix needs more time.
Amazing customer service. I just had a quick question and the team responded very quickly, they even jumped on my website to see if the app was running smoothly and flagged a few things I hadn't pick up on. I installed the app and saw and increase in AOV within the hour! 10/10
Really helpful chap (Ty). Resolved my issue straight away and showed me how to fix similar issues if I need to next time! :)
Super speedy service, took no more than 5 mins from start to finish.
I've had assistance with 2 completely different things now and both times the service has been great, with quick fixes.
Easy to use, never glitches or never had any problems. Customer service is quick & real humans which is great (Shout out to Angelica for going above & beyond.)
