Well I had deleted all my previous reviews because I was going to give them a chance after I had a bad situation with them. Now granted, lets keep in mind that we are all businesses doing business. Never mix business and pleasure and they seem to have done this well. Lets look at their response to my 8 emails asking about me coming back to them; lets dissect this.
"Sorry for this late message, we talked a lot about your App this week end with the team."
--So we can agree it took way to long to respond which leads me into the next point im going to make.
“Actually, we were amazed by how badly you treated us and our service the last time you signed up at MoonCode: asking for many features that we could not provide”
—isnt that the point of a customer seeing what a business could do for someone else? Isnt this to improve your company and your app? Sorry; last time I check this was a GOOD thing not a bad thing.
sending tons of emails asking for more express answers every time.
—which was brought up before with your first line. A week for a response. Nice.
It all ended up by you posting a bad review of our service even if we proposed to reimburse you. We felt embarrassed, especially because it is the only time such a thing happened (even until now).
—in the USA this is what we would call a bribe. I am very rigorous to companies in shopify, in the world we live in and that I go to for service. I leave bad reviews as I do good. Ive proved this with links to other apps. But you expecting me to remove it for a reimbursement? Really? I even TOLD YOU on the phone and in an email I dont want a reimbursement and told you to keep it; did you guys forget that? I leave bad reviews just the same I would if it was a good experience. This is after al the place to do it right? Sorry I do not lie to people, our reviews online for our company is good and BAD and its fine. It balances. Balance doesnt seem like what you guys are going for with that response.
We truly care about our clients and really try to provide the best service. The very large majority of our clients thank us for our efforts and the quality of our Apps.
—Nope WRONG. I wouldn’t have got down this far in the email if that was the case.
We also saw other reviews that you posted on the App Store, it seems that we are not the only service that you treated badly.
—Again, WRONG. Product Review, Product Review Add Ons, Recently (who I dont even use anymore), Bulk Discounts, Zapier, SEO Manager, Fraud Filter, Signifyd, FraudLabs, Wishlist + Share, Gleam Compeitions, Shippo Live Search, Loyalty Rewards by Sweettooth (this is one of the exceptions), Daily Deal (AMAZING FAST UNBIASED responses within 24 hours), Appcard, Follow Up Email, Alt Text, W3 Accessories (I had to hard code alot of this as the support for customizations is near to impossible to get), Quick Announcement and Countdown Timer, Product REVIEWS Addon (Now this guy, Tommy; MY GOD; this guy is THE only person I have ever spoke to in person and you name a request, THANKS Jai and sure enough within a week, BOOM ITS IN! What?????!! Yup. Fast to fix and add things on the drop of a dime, very obvious things. Guess what now his app shines more than any other competitor app because of all the robust features. Im done. Amazing.), Aimtell (good company but very off and on) still positive reviews). So I ask again where did you see all these “reviews you saw of negative only”?????? Where? Its probably for a junk app that support is weak or its a copy of something else. Or its actually JUNK. I dont leave negative reviews to make a company look bad, I do because they are bad. Its called being honest, seems like this is a value you negate to keep in mind. I am not the guy that can be paid off to lie to people. I have a vast subscriber group I can gladly link to you on YOUTUBE which is argument ably the hardest to gain subscribers that subscribe to me for the mere fact of my honesty.
I personally have a lot of respect for you and your business that you run more than well.
—Incorrect, AGAIN. Respect would be throwing your bad experience away and taking the business and discussing it and OOOOOOOO responding to my first 4 emails.
If I remember well, you have a pretty amazing revenue, and employ many people.
—what does this have to do with us doing business? Nothing.
But we still think that it is not in the interest of neither VapeL1Fe nor MoonCode to collaborate for the moment.
—I am glad I dont rely on your thoughts of whats good for VapeL1FE to be successful. I would be out of business tomorrow.
You requested a lot of features that were currently not on our roadmap,
—Very basic things that other apps have that are 80x cheaper than yours. Not a bad thing, again this is a good thing.
so I think you might need for your store a totally custom App developed by a web agency.
—answered above, let me as a company make MY company decisions not you. I dont say its in Mooncoodes interest to pick up a book and read although I think that may be proper for this situation. Proper etiquette might be the thing were looking for here. Yeah thats a good book.
And as said before, your plan at MoonCode has been deactivated a few days ago, so you won’t be charged.
—no mater people will see this response
Ps: you know it just like I do, behind every business, there’s a tremendous effort put every single day by real people. So even if you won’t probably hear that, please have the same respect for MoonCode that we have for VapeL1Fe, and don’t post a bad review again. But it’s your decision.
—O how I have waited for this part of the whole dissection to come forth. Respect is what you get when you give it. You sir have not given any so WHY SHOULD i give it to you? Also again with the bad review response….really? Thats disrespect to leave a bad review? Freedom of….oooo well just say 1st Amendment. I dont think you are from the USA so maybe you dont know it to well. I can speak my mind as well as you can, which is why you wrote this lovely email to me. I almost think you would have been better off ignoring me. Its like throwing a rock at a hornets nest. Yeah, lemme know how that goes for you. You prove my point in your last STATEMENT! then anywhere else in the email honestly. You’re ********** right its my decision. Arguably the most sense youve made in the whole email is the last 4 words. MY decision.
So all in all to all customers or prospects I leave you with this lovely email I got from the CO-founder. I can tell you you can look up my company online on all social media sites, our reviews weve left for other companies and even check out our google reviews. Alot of them and some negative, I dont push people out of the door because I got sand in my pants. I man up….I am a grown up not a 4 year old child. I dont suggest you do any business with these guys, sad part is there isnt much compeition for the mobile app game. Hopefully that changes soon, I would suggest other companies but if you think MOONCODE’s response was bad at least I got one.
Post-Script: Maybe next time rethink an email before you let your emotions get involved with a business matter. Truly taken to heart….I bid farewell