Moonship: Automatic Discounts , 리뷰 23개
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Amazing app. Amazing support. Extremely easy to install and we saw a lift in our sales from day 1. And what they charge is reasonable. I think this app will really take off - so I'm pleased we got in early.
The app is pretty persistent with the buyers to get a discount. A bit intrusive especially on phone browsers. It keeps throwing the banners in front of everything and it can't be closed. Also, it doesn't cancel or refund the app's commission when the sales are canceled.
Hey CS Racing team. Thanks for taking the time to write a review. Really helpful feedback on the pop-up behavior. We are thinking through updates to give you more control over when the pop-up shows (for ex, allowing you to have it wait X seconds before showing up). We will reach out to get your product feedback when we have something to share!
I've installed the app but did need some help from support. I haven't yet recieved an answer tho' the app creators claim 24/7 support. I'll uninstall this app.
Thank you for this frank review. You're right - we were slow to reply and left you in the dark for far too long, and I'm really sorry about that. We set high standards for ourselves and we clearly dropped the ball here. But I'm happy you were willing to jump on a call with Marko to talk through your issues, and even happier that you've chosen to reinstall. Now it's up to us to make sure you continue to get the service you deserve and get full value from Moonship. Thank you for that opportunity!
Hannes Bez | Customer Experience Lead