Moose WhatsApp Chat Button

Hi Front Market UK,

We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience.

Our team is delighted to hear your kind words about about our great service, and especially about Thomas. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve? Your perspective will give us valuable guidance to further refine our app and service.

Thank you once again for choosing us and for supporting our growth. 🙏

Hi Wegsute,

I am Paige, Customer Service Lead of Moose WhatsApp.

Thank you for sharing your experience, and I’m deeply sorry for the experience you’ve had with the app and with reaching our support team.

I’ve just sent you an email so we can look into the question directly. Could you please reply to that email and share any details you have about what you’re seeing? This will help our team investigate why the app is still appearing or running on your website after being uninstalled.

We were experienced a glitch with our customer support system over the weekend, which delayed our response to you. We understand how frustrating that must have been, especially when you were already trying to get help, and we’re working to make sure this doesn’t happen again.

We’d really appreciate another opportunity to make this right. Once we hear back from you, our team will treat this as a top priority and work with you to get the issue resolved as quickly as possible.

Thank you for giving us the chance to fix this.

Best regards,

Paige

Moose WhatsApp