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Hi Wegsute,

I am Paige, Customer Service Lead of Moose WhatsApp.

Thank you for sharing your experience, and I’m deeply sorry for the experience you’ve had with the app and with reaching our support team.

I’ve just sent you an email so we can look into the question directly. Could you please reply to that email and share any details you have about what you’re seeing? This will help our team investigate why the app is still appearing or running on your website after being uninstalled.

We were experienced a glitch with our customer support system over the weekend, which delayed our response to you. We understand how frustrating that must have been, especially when you were already trying to get help, and we’re working to make sure this doesn’t happen again.

We’d really appreciate another opportunity to make this right. Once we hear back from you, our team will treat this as a top priority and work with you to get the issue resolved as quickly as possible.

Thank you for giving us the chance to fix this.

Best regards,

Paige

Moose WhatsApp

Hi Shop-StellarXcell,

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