MooseDesk FAQ & Helpdesk

MooseDesk FAQ & Helpdesk

Built for Shopify

리뷰 (40)

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2024년 6월 14일

These guys are awesome, application top notch and competence of their team equal. Quick and accurate. I highly recommend everyone to start using the application in its "early" stage (all the useful functions are already there) while you still can.

Iconico Milano
이탈리아
앱 사용 기간 1일
2024년 4월 23일

Great support during set up and they offer demo calls which are one to one help and tutorial sessions to resolve any issues you may have.

ShowerSpaah
영국
앱 사용 기간 10일
답글 MOOSE INNOVATIONS INC.개 2024년 5월 22일

Hi ShowerSpaah!

It's great to know that you appreciate our commitment to providing personalized support! We understand the importance of offering demo calls and one-to-one tutorials to ensure a smooth setup process. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!

MooseDesk Team

2024년 4월 26일

MooseDesk is a standout Shopify app that significantly enhances the support experience. The FAQs and Customer Support system are intuitive, allowing for rapid setup and seamless integration into product pages. The upcoming Chat feature promises to further streamline customer interactions. A special shout-out to Jason from support — his exceptional assistance ensures users can make the most of all features. Highly recommend for any Shopify merchant looking to improve their customer service efficiently!

SMAVtronics
미국
앱 사용 기간 1일
답글 MOOSE INNOVATIONS INC.개 2024년 5월 22일

Hi there,

Thank you so much for taking the time to share your experience with MooseDesk! We're thrilled to hear that our app has made such a positive impact on your Shopify store's support experience.

We take great pride in providing intuitive features that seamlessly integrate into your product pages, allowing for rapid setup and efficient customer service. It's fantastic to hear that our FAQs and Customer Support have met your expectations.

We're especially excited about the upcoming Chat feature and its potential to further streamline customer interactions. We're dedicated to continuously improving MooseDesk to meet the evolving needs of Shopify merchants like you."

MooseDesk Team

2024년 4월 2일

Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app

Ball Mason Australia
오스트레일리아
앱 사용 기간 19일
답글 MOOSE INNOVATIONS INC.개 2024년 4월 22일

Hi Ball Mason,

Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support. If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!

2024년 5월 2일

This is an incredible tool and the support and service is outstanding. The App itself is fairly new and they are adding new features and tools all the time. It's only getting better and better. I have to stress again, I have never experienced such quick and personal service. AMAZING!

EvriGard
오스트레일리아
앱 사용 기간 1일
답글 MOOSE INNOVATIONS INC.개 2024년 5월 22일

Hi EvriGard,

Thank you so much for your generous review. Your feedback is incredibly valuable to us and we truly appreciate you taking the time to share your positive experience with MooseDesk.

Our team is always dedicated to providing exceptional service and top-notch product, and your kind words confirm we're on the right track

Thank you once again. If there's ever anything we can do to further enhance your experience, please don't hesitate to reach out!

Sincerely,
MooseDesk Team

2024년 4월 14일

Great App with an amazing customer support team. Thank you so much for helping me getting the best of this app and for free.

Wadi Sadi
아랍에미리트
앱 사용 기간 17일
답글 MOOSE INNOVATIONS INC.개 2024년 4월 22일

Hi Wadi Sadi,

We're thrilled to hear that you're enjoying our app and that our customer support team has been able to assist you effectively! Providing excellent support is a top priority for us, and we're glad to have been able to help you get the most out of our app.

Your satisfaction is our reward, and we're committed to offering valuable features and support, all at no cost to you. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with our app remains top-notch. Thanks for choosing us!

2024년 4월 6일

Fast customer service. They do their best to resolve custom requests.

THE HOME STORE
캐나다
앱 사용 기간 27일
답글 MOOSE INNOVATIONS INC.개 2024년 4월 22일

Hi THE HOME STORE,

Thank you so much for your feedback! We're delighted to hear that you've had a positive experience with our customer service team. Resolving custom requests efficiently is a top priority for us, and we're glad to know that we could meet your expectations. If you ever need further assistance or have any more custom requests, please don't hesitate to reach out. We're here to help!

2024년 3월 29일

This helpdesk app has a clean and simple interface. It feels quick to use and has a nice flow when opening and replying to tickets. This app is very helpful for my business. I recommend it!

EverWolf
미국
앱 사용 기간 10일
답글 MOOSE INNOVATIONS INC.개 2024년 3월 31일

Hi EverWolf,

Thank you so much for your kind words. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.

If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.

Anne from MooseDesk Support Team

From MooseDesk Team"

2024년 5월 21일

I installed this app in my second store. The support team is amazing and responds quickly. The app works without problems and saves me a lot of time. One of the best apps in this category.

Ortoflex
폴란드
앱 사용 기간 대략 15시간
답글 MOOSE INNOVATIONS INC.개 2024년 5월 22일

Hi Ortoflex,

It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.

If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.

MooseDesk Team

2024년 3월 28일

Excellent service, and assistance always available.
Very easy to apply.
Vote 10

American Boys
이탈리아
앱 사용 기간 대략 2개월
답글 MOOSE INNOVATIONS INC.개 2024년 3월 31일

Hi American Boys,

Thank you so much for your kind words! We're thrilled to hear that you found our service excellent and our assistance helpful. Making the application process easy for our customers is always a top priority for us. Your vote means a lot to us, and we're grateful for your support.

If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!

Jason from MooseDesk Support Team