Moose: Live Chat WhatsApp, FAQ
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So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!
Thank you very much for helping me to be the best at every moment of the day and night. Greetings to your strong team
Excellent app. Excellent customer service by (Anne). Highly recommended for shopify
Hi Charith
It's Anne here, thank you so much for your positive review and shoutout. It really makes my day. We are happy that you like our app and will work harder to keep your heart forever :).
Really thank you so much for your support and hope you all the best in life
Anne from MooseDesk Team
Shopify officially recommended this plugin to me because their built-in inbox could not meet my needs. So far, everything seems to be going well. Riley is a great customer service and has solved all the problems I have encountered so far. I highly recommend it to everyone.
Hi Housegent,
Thank you so much for your generous review. It helps confirm that we're on the right track and really motivates us to keep pushing forward.
We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support.
Best regards,
Riley from MooseDesk Support Team
I'd highly recommend Moosedesk, super easy to use and FREE (for now), their features are extensive. Special shoutout to Anne, for helping me solve some issues very quickly!
Hi Raineee
It's Anne here, thank you so much for your positive review and shoutout. It really makes my day. We are happy that you like our app and will work harder to keep your heart forever haha.
Really thank you so much for your support and hope you all the best in life
Anne from MooseDesk Team
I previously had some confusion regarding the pricing, but Anne from the support team followed up with me and resolved all my queries. Thank you for the support!
Dear Orgacia Store,
We deeply understand your frustration and truly value the time you've taken to share your concerns with us. Let me update this issue for you.
As discussed in our conversation yesterday, we have stated that our previous information about the Early Bird plan was outdated, and we wanted to ensure complete accuracy by obtaining confirmation from our Board of Directors. We have asked you to give us some time to get confirmation from them for accurate information.
Within 24 hours of our discussion, we worked diligently to get you an answer, as shown in this attached image: https://prnt.sc/jfCpw15Tyg3C
Even before Shopify display this review, we have sent email to you and confirmed that our Board has verified everything you originally believed to be true - all initial features are indeed free, and the features marked as unlimited during the Early Bird period will remain unlimited, exactly as displayed on our official website and in-app pricing board. We also will always have a free plan even with or without having Pricing plan. What we do is sincerely from our hearts.
We sincerely regret that our verification process caused you any anxiety or frustration that led to your review.
We know waiting for confirmation can be unsettling, especially when it concerns your business planning. Now that we have confirmed everything aligns with what was promised, we would be grateful if you could consider reflecting this resolution in your review.
We've also sent a detailed follow-up email, and we would really appreciate the opportunity to have a conversation with you to ensure all your concerns are fully addressed. Your satisfaction is our top priority, and we're committed to maintaining your trust.
Best regards,
MooseDesk Product Team
My experience with Moose is great. I was having trouble with the chat widget showing and contacted customer support. The Team Member who helped me resolve this problem was Anne. She is kind, and helpful, and kept me updated along the way. I highly recommend Moose for your chat services and for customers who truly value customer service.
We started looking for a sort of all in one inbound chat and customer support ticketing system - and BAM! There was Moosedesk standing by to solve most of what we were looking for.
We haven't yet migrated completely to MD. It will be a bit of work and training getting all of our people up to speed with the new (and better) solutions, but it will be worth it.
Hi Bee Supply,
Thank you so much for your 5-star review! Your feedback is incredibly important to us, and we’re delighted that you had a wonderful experience. Your support means everything.
Hope to serve you again soon!
MooseDesk Team
Excellent customer service, very responsive. We love the FAQ section of the chat. Looking forward to when messages from instagram and facebook can also be forwarded to the Moose Help desk :)
Hi The Silver Store Team
It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.
If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.
Anne rom MooseDesk Team
My support agent Mina, was so helpful today with my questions. With every answer she also shared a screenshot with me. Customer Service isn't dead after all!
Have a fantastic day,
We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team.
If you need additional help, please contact us!
Best regards,
Mina from MooseDesk Team