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I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet.
I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits.
That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.
Hi dear,
Thank you, Kandix, for taking the time to leave such a thoughtful and constructive review. ❤️
We’re glad MooseDesk has been helpful for managing your FAQ and truly appreciate you being part of our beta journey.
We're really sorry for the formatting bug you encountered earlier — and we completely understand how frustrating the delay must have been. The issue has now been thoroughly resolved by our dev team, and we’ve implemented safeguards to prevent it from recurring. We’re also actively working to reduce timezone friction by expanding our support coverage.
Your feedback helps us grow and improve every day. We’re thrilled that you see the potential in MooseDesk, and we’d love to continue supporting you as you explore more features ahead.
Warm regards,
The MooseDesk Team.
Simple and easy to use with most features of others paying app. Thanks to Mabel who offered quick and good support
Hi Kool Seoul,
We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience.
Our team is delighted to hear your kind words about how easy and simple to use our features. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve? Your perspective will give us valuable guidance to further refine our app and service.
Thank you once again for choosing us and for supporting our growth. 🙏
Just downloaded this app today in hopes to offer better communication and access to potential and existing customers. So far so good and the customer service has been excellent and open to feedback about an email feature inquired about. Highly recommend this app :)
Hi Seaux Chi,
We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience.
Our team is delighted to hear your kind words about our great customer service. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve regarding the email feature? Your perspective will give us valuable guidance to further refine our app and service.
Thank you once again for choosing us and for supporting our growth. 🙏
I am still figuring it out but I think it good. I like how there's always someone to help when needed.
Hi Mindful Of Faith,
We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience.
Our team is delighted to hear that you have been getting prompt assistance from our team. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve? Your perspective will give us valuable guidance to further refine our app and service.
Thank you once again for choosing us and for supporting our growth. 🙏
It seems great.
need to see it in action for a full review.
We'll see.
Customer service is great.
Hi Ezgoin Brands,
We’re truly grateful for the opportunity to serve you. 💖 Your feedback means so much to us, as it helps us keep improving and ensure you always enjoy the best possible experience.
Our team is delighted to hear your kind words about our great customer service. At the same time, we’d love to know what you feel defines a true 5-star service. Was there anything in particular you think we could improve? Your perspective will give us valuable guidance to further refine our app and service.
Thank you once again for choosing us and for supporting our growth. 🙏
It is very helpful , i will add the 5 stars next month
Hi CENTOVITA INTERNATIONAL LLC,
We’re truly grateful for the opportunity to serve you! 💖 Your feedback means the world to us, as it helps us continuously improve and ensure you always have the best experience possible.
Our team is thrilled to hear your kind words about how helpful we were, and we're excited to continue delivering a 5-star experience for you, not just next month, but consistently.
In the meantime, we’d love to hear your thoughts on what truly defines a 5-star service. Is there anything specific you feel we could improve? Your input will be invaluable as we work to further refine our app and services.
Thank you again for choosing us and supporting our growth. 🙏
Seems pretty comprehensive, nice that everything is customisable, will report further after testing
Hi Bird Eyewear,
We’re truly grateful for the opportunity to serve you! 💖 Your feedback means the world to us, as it helps us continuously improve and ensure you always have the best experience possible.
We’d love to hear your thoughts on what truly defines a 5-star service. Is there anything specific you feel we could improve? Your input will be invaluable as we work to further refine our app and services.
Thank you again for choosing us and supporting our growth. 🙏
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Hi dear,
Thank you so much for your review! We’re happy that you spare us some time to reflect your experience with us. If there is anything else we could do to make you feel even better, please feel free to tell us.
Sincerely,
Mina from MooseDesk Team
