MooseDesk FAQ & Helpdesk

MooseDesk FAQ & Helpdesk

Cena: zdarma
Hodnocení (5,0)
Recenze

Důležité informace

Vytvořeno pro vaši firmu
  • Použití přímo v prostředí administrátora Shopify
  • Funguje s nejnovějšími motivy

O této aplikaci

Uvedena

22. srpen 2023

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Build unique FAQ page. Manage multi channel chat. Satisfy customers and enjoy revenue boost.

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips!

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips! více
  • Branding FAQs: create categories & custom layout, elements fonts, styles
  • Customized help widget: built-in FAQs, order tracking, contact us
  • Efficient ticket system: Schedule send, ticket tag, customer note, and more
  • Insightful reports: Team performance, Real-time ticket performance, and more
  • 24/7 support availability: Round-the-clock service even in different time zones

Počet recenzí: 12

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 100 % hodnocení s 5 hvězdami
  • 0 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
5. prosinec 2023

This is the best app for me, 100/10 - support, Tons of features which even paid apps don't provide, easy interface, Fast updates, as of now when i am using it, it's absolutely free and getting this for free is too Good! The team is doing great! Keep Going, i would like a life chat feature for the widget but even without it its great and i hope the feature will be announced very soon! :)

A2Z HEAVEN
Indie
Doba používání aplikace: 3 měsíci
Vývojář MOOSE INNOVATIONS INC. odpověděl 31. leden 2024

Hi buddy!

Thank you so much for your compliment and becoming one of our very first early birds to try out MooseDesk. Your feedback really inspires us to continue developing the app and adding more awesome features in the near future.

We are also excited to inform you that the Live Chat feature is also coming in the early of March 2024 so stay tuned for new updates from us!

Other than that, don’t hesitate to reach out whenever you run into any difficulties, we are here to help.

All the best!
MooseDesk Support Team

14. leden 2024

I recently had the pleasure of working with Tom from Moosedesk's support team to set up my Shopify account, and I couldn't be more impressed with the level of service I received.

Tom's assistance was nothing short of exceptional. He guided me through the entire process with patience and expertise, ensuring that I understood every step along the way. His knowledge of the platform and commitment to customer satisfaction truly stood out.

Moosedesk's support team, and especially Tom, demonstrated a high level of professionalism and dedication. It's evident that they prioritize their customers and go above and beyond to provide top-notch assistance.

I highly recommend Moosedesk for anyone seeking reliable and friendly support. Thanks again to Tom and the entire Moosedesk team for making my experience a positive one. I look forward to continuing to work with your platform!

EV FUEL
Švédsko
Doba používání aplikace: 8 dny
Vývojář MOOSE INNOVATIONS INC. odpověděl 31. leden 2024

Hi there!

We are so glad to hear that you enjoyed the features of MooseDesk, especially the support experience that Tom provided. Rest assured that whenever you reach out to us, no matter it is Tom or any other agent, we strive to keep up with the standard quality service consistently. At MooseDesk, customer support is always one of our top priorities that we focus on!

Again, thank you for putting your trust in MooseDesk and allowing us to become a partner on your eCommerce journey.

Sincerely!
MooseDesk Support Team

23. prosinec 2023

Although App's feature for small use cases is a little bit limit, the customer support is perfect. App is really easy to use and the UI is good for non-tech agent. 5 star for every thing, hope to see more integration in future like amazon and facebook.

CVIherbs
Spojené státy
Doba používání aplikace: 6 dny
Vývojář MOOSE INNOVATIONS INC. odpověděl 31. leden 2024

Good day, my friend!

We totally understand that MooseDesks still has room for improvements and we are committed to fulfill them. More importantly, your feedback would inspire and motivate us to continue the journey of developing MooseDesk.

Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app.

Best regards!
MooseDesk Support Team

1. únor 2024

Tenacious to resolve every problem so far. Works like a charm. Top app.

Inspired Tops
Spojené státy
Doba používání aplikace: 17 dny
Vývojář MOOSE INNOVATIONS INC. odpověděl 2. únor 2024

Hi there,

Thank you so much for our kind words and your continued trust in MooseDesk. It truly makes our day.

Rest assured that we will keep on improving our services to make you feel even better when using our app.

In the meantime please don't hesitate to let us know if you need help with anything at any time. We're just a message away!

Have a wonderful day, and take care!

MooseDesk Support Team

19. prosinec 2023

This is the best app, absolutely great. Setting up was very easy because i had to do nothing. Support did it all and with love and kindness. Every store needs this app or your store will miss out on a great thing. Jason was very helpful and deserves the credit for my store's addition !

Jervise
Spojené státy
Doba používání aplikace: Asi 12 hodinami
Vývojář MOOSE INNOVATIONS INC. odpověděl 31. leden 2024

Hi Jervise!

Thank you for your kind words towards MooseDesk and the support that Jason provided to you. We always keep in mind that accessibility is an important factor, especially for merchants with

Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app.

Best regards!
MooseDesk Support Team

O této aplikaci

Uvedena

22. srpen 2023

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Vytvořeno partnerem MOOSE INNOVATIONS INC.

Informace o partnerovi MOOSE INNOVATIONS INC.

Průměrné hodnocení: 5,0

Počet měsíců zkušeností s vývojem aplikací pro Shopify App Store: více než 6

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Podpora

Poslat zprávu

help@moosedesk.com

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Více aplikací jako je tato

4,6 z 5 hvězd Celkový počet recenzí: 1824 K dispozici je bezplatný plán
Live Chat boosted with Chatbots for the best customer support
4,4 z 5 hvězd Celkový počet recenzí: 665 7denní zkušební verze zdarma
Support made simple and scalable.
4,9 z 5 hvězd Celkový počet recenzí: 713 K dispozici je bezplatný plán
Drive sales with Livechat,Help Center,Email,Facebook,Instagram