Moose: Live Chat, FAQ Helpdesk

Name: Moose: Live Chat, FAQ Helpdesk
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (102 reviews)

価格設定: 価格：無料
評価: 5.0 (102)
開発者: MOOSE INNOVATIONS INC.

デモストアを表示する

MooseDesk omnichannel support helpdesk live chat app

Omnichannel support: Live chat, Helpdesk, FAQ Order Tracking in widget, Facebook, Messenger, AI bot

Try Moose powerful customer support hub: Live chat, FAQ builder and help widget. Deliver real-time support via multiple channels: Live Chat, Ticket, Facebook, Messenger, and more. Empower your customers with our self-service help widget, including advanced order tracking - order status map & timeline and FAQs in widget. Provide instant answers with stunning FAQ & Contact Us templates. Set up everything in 5 minutes. Support customer easier, better, faster with MooseDesk!

Omnichannel: Live chat, Facebook, Messenger, Whatsapp button, Helpdesk, AI
FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
Self-service: FAQ in widget, Order tracking with order status map & timeline
Order management: Create order in app, Tracking Order integration, delivery date
24/7 support availability: Round-the-clock service even in different time zones

ハイライト: 管理画面で直接操作; 最新テーマに対応

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

WhatsApp, Email, Live Chat, Tracking More

カテゴリー

よくある質問 , チャット

編集ツール

HTML, リッチテキストエディタ, カスタムURL, SEO

表示オプション

カスタムテンプレート, 商品ページ, よくある質問ページ, お客様のフィードバック

リアルタイムメッセージ

ライブチャット, メールチャット, ファイルのアップロード, プッシュ通知, エージェント分析, 顧客インサイト

自動応答

よくある質問, あいさつ, トランスクリプトの送信

カスタマイズ

色とフォント, 絵文字とスタンプ, チャットウィンドウ, 営業時間, ウェルカムメッセージ, チャットボタン, タグ付け, チャットの割り当て, エージェントのアバター

レビュー (102)

総合評価

評価レベルごとの件数

評価の100%は5つ星です
102
評価の0%は4つ星です
評価の0%は3つ星です
評価の0%は2つ星です
評価の0%は1つ星です

すべてのレビュー

2024年8月5日

So I originally came to this app looking for a good shopify inbox alternative.
At the time they didnt have livechat, but now they do!!
So it is literally perfect, the interface is user friendly and makes managing tickets so much easier.
Perfect app and they are always improving!! They also have such a friendly support team

HTNetwork

イギリス

アプリの使用期間：5ヶ月

MOOSE INNOVATIONS INC.が返信しました 2024年8月19日

Hi Wendy,

We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit!

Anne from MooseDesk Team

2024年8月13日

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

RustStop

オーストラリア

アプリの使用期間：3ヶ月

MOOSE INNOVATIONS INC.が返信しました 2024年9月1日

Hi Terry,

Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk.

Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission.

Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out!

Sincerely,
MooseDesk Team

2024年7月29日

I had a couple of questions and Mia was able to answer them and provide assistance quickly. The app is everything I have been looking for to simplify customer chats, frequently asked questions, claims, etc. It is fast, customizable and the support is 100% invested in quickly getting you help when you need it. I have searched for the perfect app for the right price for about two years now and wish I had found Moose quicker.

Kentucky Country Home, LLC

アメリカ合衆国

アプリの使用期間：約2ヶ月

MOOSE INNOVATIONS INC.が返信しました 2024年8月1日

Hi Owen, it's Mia here

Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

If you have any questions or concerns, feel free to drop us a message. We are always ready to help you!

Have a wonderful day, and take care!

Mia from MooseDesk

2024年8月9日

The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.

Curtarra

中華人民共和国香港特別行政区

アプリの使用期間：約2ヶ月

MOOSE INNOVATIONS INC.が返信しました 2024年9月1日

Hi Curtarra,

I really appreciate you taking the time to share your thoughts with us! 
Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

Please do not hesitate to contact us if a problem arises. We are always available to assist you.

Mia from MooseDesk Team

2024年9月10日

Simply, amazing! The consistency with your support and your unique ability and willingness to resolve all my inquiries is no less than impressive. I think you guys have set the bar for support! I feel good knowing you guys are there. Thanks to Anne and the rest of the team!

inkspire Tee

アメリカ合衆国

アプリの使用期間：約1ヶ月