Moose: Live Chat, FAQ Helpdesk

Moose: Live Chat, FAQ Helpdesk

Built for Shopify
Ceny
Cena: Darmowe
Najważniejsze informacje
Dostępna bezpośrednio w panelu administracyjnym Shopify
Współpracuje z najnowszymi szablonami
Ocena
5,0 (56)

Omnichannel support: Live Chat, Helpdesk, Whatsapp button, FAQ page, FAQ Order tracking widget

All-in-one customer support solution: Livechat, Ticket Helpdesk, WhatsApp button, FAQ page, FAQ widget, Order tracking widget, and more! Ensure you never miss a message and deliver rapid resolutions across multiple channels. Empower your customers with 24/7 self-service options through intuitive FAQ page and self-service widget. All setup in 5 minutes. Support customer easier, better, faster with MooseDesk!

All-in-one customer support solution: Livechat, Ticket Helpdesk, WhatsApp button, FAQ page, FAQ widget, Order tracking widget, and more! Ensure you never miss a message and deliver rapid resolutions across multiple channels. Empower your customers with 24/7 self-service options through intuitive FAQ page and self-service widget. All setup in 5 minutes. Support customer easier, better, faster with MooseDesk! więcej
  • Omnichannel: Live chat, Ticket Helpdesk, Whatsapp button,...
  • FAQ Builder: Pre-built FAQ & Contact Us template. 1-click set-up
  • Branded self-service: FAQ in widget, Order tracking, ...
  • Order management: Order status, date & time, paid amount, manage returns
  • 24/7 support availability: Round-the-clock service even in different time zones
Najważniejsze informacje
Dostępna bezpośrednio w panelu administracyjnym Shopify
Współpracuje z najnowszymi szablonami

Wiadomości w czasie rzeczywistym

Analiza agentów, Informacje o klientach, Czat e-mailowy, Przesyłanie plików, Czat na żywo, Powiadomienia push

Automatyczne odpowiedzi

Często zadawane pytania, Pozdrowienia, Wyślij transkrypcję

Dostosowanie

Awatar agenta, Godziny pracy, Przypisanie czatu, Przyciski czatu, Okno czatu, Kolor i czcionka, Emotikony i naklejki, Oznaczanie, Wiadomości powitalne

Wprowadzenie na rynek

22 sierpień 2023

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

WhatsApp, Email, Live Chat

Recenzje (56)

Ogólna ocena
5
Liczba recenzji z daną oceną
  • 100% ocen to oceny z 5 gwiazdkami
  • 0% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 0% ocen to oceny z 1 gwiazdkami
11 czerwiec 2024

I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.

CubCam
Australia
Około miesiąca korzystania z aplikacji
MOOSE INNOVATIONS INC. odpowiedział(a) 14 lipiec 2024

Hi Terry,

Thank you so much for your kind words and for always being the one of the best customer we have ever had. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

If you have any questions or concerns, feel free to drop us a message. We are always ready to help you!

Have a wonderful day, and take care!

MooseDesk Support Team

10 czerwiec 2024

The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!

Ollie+Zara
Australia
Około miesiąca korzystania z aplikacji
MOOSE INNOVATIONS INC. odpowiedział(a) 14 lipiec 2024

Hi Ollie+Zara,

Thank you so much for your fantastic review! We're thrilled to hear that you love the app and have had such a positive experience with our customer service team.

We're always here to assist with any customizations and tweaks you need. Your excitement about our new features is incredibly motivating for us. Thank you for your kind words and continued support!

Jason from MooseDesk Support Team

19 czerwiec 2024

Exceptional App and Outstanding Support!

I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store.

What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices.

I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable.

If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended!

Thank you, MooseDesk team, for your incredible app and stellar support!

199 Kart
Indie
15 dni korzystania z aplikacji
MOOSE INNOVATIONS INC. odpowiedział(a) 14 lipiec 2024

Hi 199 Kart,

Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support!

Thank you for choosing us
MooseDesk Team

1 lipiec 2024

The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.

Enjoy Better Coffee & Tea
Stany Zjednoczone
26 dni korzystania z aplikacji
MOOSE INNOVATIONS INC. odpowiedział(a) 14 lipiec 2024

Hi Enjoy Better Coffee & Tea

Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!

Jason from MooseDesk Support Team

10 czerwiec 2024

This is a really good up and coming app on Shopify. Very aesthetically pleasing and great user-friendliness. The helpdesk function is definitely a great addition especially for growing businesses.

The support team is also extremely fast to fix any issue that you may occur. I'll definitely recommend everyone to try this app.

LAEUCHE | Official Online Store
Singapur
7 dni korzystania z aplikacji
MOOSE INNOVATIONS INC. odpowiedział(a) 14 lipiec 2024

Hi LAEUCHE,

Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

If you have any questions or concerns, feel free to drop us a message. We are always ready to help you!

Have a wonderful day, and take care!

MooseDesk Support Team

Pomoc techniczna

MOOSE INNOVATIONS INC. może odpowiedzieć na wszelkie pytania związane z Moose: Live Chat, FAQ Helpdesk.

Deweloper

MOOSE INNOVATIONS INC.

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

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