MooseDesk FAQ & Helpdesk

MooseDesk FAQ & Helpdesk

Preço: grátis
Classificação (5,0)
Avaliações

Destaques

Construído para o seu negócio
  • Utilize diretamente no Admin Shopify
  • Funciona com os mais recentes temas

Sobre esta aplicação

Lançada

22 de agosto de 2023

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Build unique FAQ page. Manage multi channel chat. Satisfy customers and enjoy revenue boost.

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips!

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips! mais
  • Branding FAQs: create categories & custom layout, elements fonts, styles
  • Customized help widget: built-in FAQs, order tracking, contact us
  • Efficient ticket system: Schedule send, ticket tag, customer note, and more
  • Insightful reports: Team performance, Real-time ticket performance, and more
  • 24/7 support availability: Round-the-clock service even in different time zones

25 avaliações

Avaliação geral
5
Pontuação por nível de classificação
  • 100% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
11 de abril de 2024

Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT.

While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out.

Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.

Prep4Life
Estados Unidos
3 months usando a aplicação
5 de abril de 2024

Amazing app!! and WOW the customer support is out standing love it! there so helpful and prompt. Highly trusted platform for my business and delivering to my customers. Thank you MooseDesk you always deliver. - Side note Jason is amazing keep him.

SWISH NATION
Austrália
About 1 month usando a aplicação
2 de abril de 2024

Amazing app with a proper support! highly recommended as not only it's free but much better than some other paid app

Ball Mason Australia
Austrália
19 days usando a aplicação
29 de março de 2024

This helpdesk app has a clean and simple interface. It feels quick to use and has a nice flow when opening and replying to tickets. This app is very helpful for my business. I recommend it!

EverWolf
Estados Unidos
10 days usando a aplicação
Questão respondida por MOOSE INNOVATIONS INC. 31 de março de 2024

Hi EverWolf,

Thank you so much for your kind words. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.

If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.

Anne from MooseDesk Support Team

From MooseDesk Team"

9 de março de 2024

Easy to use, excellent customer service, development engineers also helped us solve problems during non-service hours. Although we did not adopt this application as a solution in the end, it did provide a good experience overall.

貓菓子 MAO KUE TSI
Taiwan
About 24 hours usando a aplicação
Questão respondida por MOOSE INNOVATIONS INC. 31 de março de 2024

Dear 貓菓子 MAO KUE TSI,

We're delighted to receive your 5-star review! Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. While we understand our app needs improvement to be your go-to solution, we're grateful for your positive experience overall. Your feedback is invaluable as we strive to improve.

Wishing you a fantastic day!

Jason from MooseDesk Support Team

Sobre esta aplicação

Lançada

22 de agosto de 2023

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Construído por MOOSE INNOVATIONS INC.

Sobre MOOSE INNOVATIONS INC.

Avaliação média de 5,0

A criar aplicações para a App Store Shopify há mais de 6 meses

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Assistência

Enviar uma mensagem

help@moosedesk.com

Este programador não oferece assistência direta em Português (portugal).

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