MooseDesk FAQ & Helpdesk

MooseDesk FAQ & Helpdesk

Built for Shopify
Pricing
Price: Free
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (39)

Easy build FAQ, Help center in 5 minutes. Manage tickets and customers in one helpdesk workspace.

Exclusively built for Shopify merchants. Set up FAQ page/Help center in 5 minutes with appealing FAQ/Help center templates. Manage all tickets from various channels easier with all-in-one support helpdesk Reach out to us for more custom features — all at your fingertips!

Exclusively built for Shopify merchants. Set up FAQ page/Help center in 5 minutes with appealing FAQ/Help center templates. Manage all tickets from various channels easier with all-in-one support helpdesk Reach out to us for more custom features — all at your fingertips! more
  • FAQ/Help center Page: write and categorize articles, customize FAQ page easily
  • Customized help widget: receive ticket efficiently
  • Efficient helpdesk: Schedule send, ticket tag, customer note, and more
  • Insightful reports: Team performance, Real-time ticket performance, and more
  • 24/7 support availability: Round-the-clock service even in different time zones
Highlights
Use directly in Shopify admin
Works with the latest themes

Launched

August 22, 2023

Languages

English

Categories

Reviews (39)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 11, 2024

I have used several Support Ticket and Helpdesk Apps and even the ones that have high monthly or annual costs always disappoint. Moosedesk has been an amazing experience so far. I love the simplicity and ease of use, and it still has everything you need. I cannot speak highly enough about the high level of customer service. They respond so quickly and are prepared to go above and beyond to tweak the system specifically for your store. And there are many new features that are coming, so I am excited to be part of this journey.

CubCam
Australia
About 1 month using the app
April 11, 2024

Moosedesk is a great upcoming app to work with our Shopify store. We have been working with them for several months now. Many helpdesk apps are so convoluted that they become expensive and difficult to use for the everyday person without internal IT.

While we have had a few bumps along the way, the support has been stellar. I am excited about the upcoming features they plan to roll out.

Moosedesk has helped us keep in touch with our customers and resolve their concerns. This is crucial to us in having happy customers.

Prep4Life
United States
3 months using the app
MOOSE INNOVATIONS INC. replied April 22, 2024

Hi Prep4Life

Thank you so much for your kind words! We're thrilled to hear that you're finding MooseDesk beneficial for your Shopify store. We understand the importance of simplicity and efficiency, especially when it comes to customer support tools.

We're committed to providing top-notch support and continuously improving our app to meet the needs of our users. Your feedback is invaluable to us as we strive to enhance Moosedesk further.

We're excited about the upcoming features too and can't wait to roll them out for you. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!

June 10, 2024

The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!

Ollie+Zara
Australia
About 1 month using the app
May 13, 2024

Their support team is lightning-fast and incredibly helpful. The app itself is packed with features that some paid apps dont even touch (or offer for free). MooseDesk is my go-to for top-notch support services. If you're running a store, this app is a must-have.

avis-demo
United States
3 months using the app
MOOSE INNOVATIONS INC. replied May 22, 2024

Hi Avis,

We greatly appreciate your 5-star review! It's wonderful to hear that MooseDesk is meeting your needs and expectations. Our goal is to provide the best possible service, and your positive feedback motivates us to keep improving. If you ever have any questions or additional feedback, we're here to help. Thank you for choosing MooseDesk!

MooseDesk Team

June 10, 2024

This is a really good up and coming app on Shopify. Very aesthetically pleasing and great user-friendliness. The helpdesk function is definitely a great addition especially for growing businesses.

The support team is also extremely fast to fix any issue that you may occur. I'll definitely recommend everyone to try this app.

LAEUCHE | Official Online Store
Singapore
7 days using the app

Support

MOOSE INNOVATIONS INC. can answer any questions you have about MooseDesk FAQ & Helpdesk.

Developer

MOOSE INNOVATIONS INC.

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

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