Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Pricing
Price: Free
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (161)

Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates, helpdesk. Mobile-ready

MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
  • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
  • Redirect button: Facebook, WhatsApp, Messenger, Instagram & more
  • Mobile app: Stay alert with sound notifications. Reply to customers on-the-go
  • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
  • Order management: Create order in app, Tracking Order integration, delivery date
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

WhatsApp, Email, Live Chat, Facebook, Instagram, Livechat

Categories

Real-time messaging

Live chat, Email chat, File uploads, Push notifications, Agent analytics, Customer insights

Automated responses

FAQs, Greetings, Send transcript

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Agent avatar

Editing tools

Rich text editor, Custom URL

Display options

Custom templates, Product page, FAQ page, Customer feedback

Reviews (161)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support on Shopify platforms, highlighting its customizable interface with features like Live Chat, FAQ Helpdesk, ticket raising, and order tracking. They appreciate the user-friendly dashboard that simplifies managing customer inquiries and the reliable performance. The support team is also praised for their responsiveness and assistance with customization and troubleshooting, contributing to improved customer service efficiency and seamless Shopify integration.

October 31, 2024

MooseDesk literally makes customer support effortless. It's great for having live chat, email and social media all in one place - the best part? - IT'S FREEE!

It wasn't hard to create the FAQ section either and the view of customers answering their own questions really reduced my workload very much.

Further I can answer my messages through the mobile app and their customer service is exceptional. They've looked into all my queries and responded back with a solution really quick!

Try it out if you want to level up your customer service!

Meteor Fashion
India
7 days using the app
September 22, 2024

I love MooseDesk.
This application is very rich in terms of functionality, efficiency and ease of use.
As for support, I have only one thing to say: top-notch.
And don't be late to the party: if you install it now as an early bird, you'll get initial features free forever.
Thank you MooseDesk.
Highly recommended.

XADO France
France
29 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi there,

Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.

Rest assured that we will keep on improving our products and services for valued customers like you.

Have a wonderful day, and take care!

Mia from MooseDesk Team

September 4, 2024

The app is great and cost-effective, with excellent customer service that is kind, patient, and truly listens to users—I really appreciate that! I received immediate support, which was fantastic. After installing the app a few days ago, I'm still learning, but I love the clean, simple, and intuitive dashboard that makes navigation easy and straightforward.

Paraenzi
India
12 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi Paraenzi Team,

We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers.

Please contact us via live chat or email if you require assistance. If you require assistance, we are always available!

We hope to be of assistance!
Mina from MooseDesk Team

Support

MOOSE INNOVATIONS INC. can answer any questions you have about Moose: Live Chat WhatsApp, FAQ.

Developer

MOOSE INNOVATIONS INC.

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Launched

August 22, 2023

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