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This did not meet our needs, so we canceled and uninstalled it. Unfortunately, they are still charging $50 per month for the canceled service.
It's impossible for us to charge you after you've uninstalled. Billing is entirely handled by Shopify. Shopify's system generated a charge before you uninstalled and the bill arrived later, after uninstalling. We have absolutely no control over how this works as this system is entirely controlled by Shopify. Please review Shopify's billing documentation for more information.
Per the documentation: "Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app’s billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it."
See also https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Please direct any questions or complaints regarding Shopify's billing practices at Shopify directly. We are required to use the system, we don't get any say in how it works. Once you uninstall, we lose access to your store entirely. You reached out to us about this issue and we did the only thing we can do, which was to manually give a refund, which we did for you without hesitation. If there is anything else within our control that we can do to rectify this, just let us know, we'd be happy to do so.
Such a powerful integration. UX is great, features are great, customer support is great and knowledgable.
Very powerful app and excellent support.
it's been very helpful with adding some automated processes and it works flawlessly. Basically you can do anything and they provide great and fast support.
Responsive and helpful team, this tool is very powerful and will do things that Shopify Flow cannot even do!
The team is always innovating and comes up with new ways workflows.
I use it to get alerts for orders with PO box addresses, high risk orders, send alerts to customers when their orders take more than 7 days to prepare.
I combine the automatic tags with the free app Shopsync and Mailchimp to send very personalized emails follow ups.
I also use it to tag customers based on their spendings so they can use special discounts.
Simply and awesome
with a nice support, that help me vary well, how to let better my performance....
This app is the best multi-tool to automate about... everything (literally !) in Shopify. For beginners and for advanced users. And cheese on the cake, the support rocks !
We integrated this app to manage follow up emails for our customer base - that alone is the value of the product. It offers so much more that we will put to use as well. A truly smart integration allowing for much more control of the processes you can perform within Shopify.
Amazing app and amazing support. When you have a store with many orders, this application is the perfect tool to automate your entire process in logistics, customers, shipping rules and emails. My shop now depends on arigato for a smooth operation.
When Shopify flow cant do what I want, Arigato fix! =)
Super customer service Recommend to test them out